Client Relationships Manager
| Dyddiad hysbysebu: | 13 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £30,000 to £32,000 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Ebrill 2026 |
| Lleoliad: | remote |
| Cwmni: | Impact Futures |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 217 |
Crynodeb
Job Advert
Do you have a passion for Client Relationships and a proven track record in managing apprenticeship partnerships?
Do you thrive on helping clients grow through tailored apprenticeship solutions?
Impact Futures Group have a brand new opportunity for a talented Client Relationships Manager with experience in apprenticeships
to join the existing CRM team.
This is a field-based role, it will require national travel to strategically deliver the level of service required for our key
clients. You must have full access to a vehicle and a clean driving licence.
The Role
As an experienced account/relationship manager in the apprenticeship sector, you will have a natural flare for developing
partnerships, meeting high expectations and identifying opportunity for growth. You will use your own initiative and a proactive
approach to embedding our full portfolio across the clients you work with. This is an exciting and highly rewarding role for the
right candidate; you will position Impact Futures as an extension to your client’s business, this requires an effective presence
built upon solid foundations of trust, underpinned by your sector knowledge and the strategies you will influence, develop and
implement. The role demands a candidate who is driven, solution focussed, who can collaborate with internal and external
stakeholders at all levels and who has a proven track record of working within a fast-paced environment whilst setting and
achieving high results.
The role will involve:
- Being responsible for managing and developing a portfolio of medium-sized accounts. Success will be measured by growth (revenue)
and the integration of new concepts and initiatives by you, embedding our full portfolio across each client’s business
- Having a clear and precise TNA for each client; underpinning the delivery of your account strategy, including effective
marketing and activity campaigns aligned to the client’s business plan/strategy and delivered within budget
- Fully embedded with external stakeholders and visible across the organisation, ensuring an on-site presence and in-depth
knowledge and understanding of the client’s business and learners on programme
- Maintaining a strong commercial awareness of the training and education sector, including funding streams, apprenticeship
standards and governing bodies (Ofsted, ESFA etc), taking full ownership for your own CPD
The Benefits
- Bonus scheme
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Buy an additional 5 days annual leave
- Birthday day off
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Electric car vehicle scheme
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Refer a friend bonus £1,000
- Employee Financial Wellbeing support
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
About You
- Successful and proven background in relationship/account management within the apprenticeship sector, with a solid history of
meeting and exceeding high value targets.
- Experience of developing and presenting solutions made bespoke to a client’s needs through a consultative approach.
- A proven background in generating business via a variety of proactive, innovative methods inclusive of networking and leveraging
and extending existing networks.
Desirable:
- Understand the nature of your sector and the likely forthcoming changes to it. Understand the legal, regulatory and ethical
frameworks relating to the education and training sector.
- Customer knowledge: Know how to analyse the macro and micro environment of individual customers. Understand the challenges and
motivations of your customers and the internal and external factors that impact their decisions. Understand expectations of what
constitutes a high-quality customer experience.
- Solution Development: Use customer insight/requirements underpinned by an excellent level of portfolio and product knowledge.
Analyse and create innovative solutions and propositions that deliver tangible business benefits to customers.
About Us
- Impact Futures Group is one of the UK’s largest independently owned training providers, delivering apprenticeships and
vocational qualifications.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey
- We are the 23rd best large employer in the UK and the 6th best education provider.
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for
- We are an Equal Opportunities employer and welcome applications from all suitability qualified persons regardless of their race,
disability, religion/belief, sexual orientation or age
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role
Do you have a passion for Client Relationships and a proven track record in managing apprenticeship partnerships?
Do you thrive on helping clients grow through tailored apprenticeship solutions?
Impact Futures Group have a brand new opportunity for a talented Client Relationships Manager with experience in apprenticeships
to join the existing CRM team.
This is a field-based role, it will require national travel to strategically deliver the level of service required for our key
clients. You must have full access to a vehicle and a clean driving licence.
The Role
As an experienced account/relationship manager in the apprenticeship sector, you will have a natural flare for developing
partnerships, meeting high expectations and identifying opportunity for growth. You will use your own initiative and a proactive
approach to embedding our full portfolio across the clients you work with. This is an exciting and highly rewarding role for the
right candidate; you will position Impact Futures as an extension to your client’s business, this requires an effective presence
built upon solid foundations of trust, underpinned by your sector knowledge and the strategies you will influence, develop and
implement. The role demands a candidate who is driven, solution focussed, who can collaborate with internal and external
stakeholders at all levels and who has a proven track record of working within a fast-paced environment whilst setting and
achieving high results.
The role will involve:
- Being responsible for managing and developing a portfolio of medium-sized accounts. Success will be measured by growth (revenue)
and the integration of new concepts and initiatives by you, embedding our full portfolio across each client’s business
- Having a clear and precise TNA for each client; underpinning the delivery of your account strategy, including effective
marketing and activity campaigns aligned to the client’s business plan/strategy and delivered within budget
- Fully embedded with external stakeholders and visible across the organisation, ensuring an on-site presence and in-depth
knowledge and understanding of the client’s business and learners on programme
- Maintaining a strong commercial awareness of the training and education sector, including funding streams, apprenticeship
standards and governing bodies (Ofsted, ESFA etc), taking full ownership for your own CPD
The Benefits
- Bonus scheme
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Buy an additional 5 days annual leave
- Birthday day off
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Electric car vehicle scheme
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Refer a friend bonus £1,000
- Employee Financial Wellbeing support
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
About You
- Successful and proven background in relationship/account management within the apprenticeship sector, with a solid history of
meeting and exceeding high value targets.
- Experience of developing and presenting solutions made bespoke to a client’s needs through a consultative approach.
- A proven background in generating business via a variety of proactive, innovative methods inclusive of networking and leveraging
and extending existing networks.
Desirable:
- Understand the nature of your sector and the likely forthcoming changes to it. Understand the legal, regulatory and ethical
frameworks relating to the education and training sector.
- Customer knowledge: Know how to analyse the macro and micro environment of individual customers. Understand the challenges and
motivations of your customers and the internal and external factors that impact their decisions. Understand expectations of what
constitutes a high-quality customer experience.
- Solution Development: Use customer insight/requirements underpinned by an excellent level of portfolio and product knowledge.
Analyse and create innovative solutions and propositions that deliver tangible business benefits to customers.
About Us
- Impact Futures Group is one of the UK’s largest independently owned training providers, delivering apprenticeships and
vocational qualifications.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey
- We are the 23rd best large employer in the UK and the 6th best education provider.
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for
- We are an Equal Opportunities employer and welcome applications from all suitability qualified persons regardless of their race,
disability, religion/belief, sexual orientation or age
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role
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