Client Relationship Advisor
| Posting date: | 13 February 2026 |
|---|---|
| Salary: | £26,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 15 March 2026 |
| Location: | Birmingham, Midlands, B16 8PE |
| Remote working: | On-site only |
| Company: | IPS Group Limited |
| Job type: | Permanent |
| Job reference: | 59193662 |
Summary
Multiple hires required. Full training provided.
We are looking for individuals with a minimum of two years of experience working on the telephone or within an office or call centre environment. If you enjoy speaking with customers and building relationships, this is a strong next step.
You will join a specialist personal lines team responsible for a warm portfolio of high value clients. These clients typically own multiple vehicles and often require additional cover such as home and travel insurance. Many are business owners or directors, which naturally creates opportunities to identify and refer commercial insurance needs to the commercial team.
Your day will involve managing renewals, handling adjustments, answering queries, offering guidance and identifying opportunities to deepen the client relationship. There is no cold calling. You will focus on delivering a personalised and consistent service to clients who already trust the business.
You will receive comprehensive training, emotional intelligence coaching and ongoing development support. If you want a role where you can build long term relationships, take ownership and grow your career, this is an ideal opportunity.
We are looking for individuals with a minimum of two years of experience working on the telephone or within an office or call centre environment. If you enjoy speaking with customers and building relationships, this is a strong next step.
You will join a specialist personal lines team responsible for a warm portfolio of high value clients. These clients typically own multiple vehicles and often require additional cover such as home and travel insurance. Many are business owners or directors, which naturally creates opportunities to identify and refer commercial insurance needs to the commercial team.
Your day will involve managing renewals, handling adjustments, answering queries, offering guidance and identifying opportunities to deepen the client relationship. There is no cold calling. You will focus on delivering a personalised and consistent service to clients who already trust the business.
You will receive comprehensive training, emotional intelligence coaching and ongoing development support. If you want a role where you can build long term relationships, take ownership and grow your career, this is an ideal opportunity.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.