Application Operations Engineer (Monitoring)
| Dyddiad hysbysebu: | 11 Chwefror 2026 |
|---|---|
| Cyflog: | £35,423 i £37,919 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Chwefror 2026 |
| Lleoliad: | Stratford, East London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | HMRC |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 448916 |
Crynodeb
CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC’s wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities.
The Applications Operations Engineer – Operations & Monitoring Guild Operator plays a key role in ensuring our systems run smoothly and efficiently. This position is responsible for managing and optimising monitoring solutions, driving proactive service support, and maintaining operational excellence. You’ll work closely with service management teams and resolver groups to quickly address monitoring-related incidents and issues, while also overseeing the administration of our reporting platform and single-pane-of-glass operations tool. This is a hands-on role where your expertise helps keep critical services reliable and visible across the organisation.
Job description
The role currently involves working a fixed rostered attendance pattern, this includes working weekends & public holidays with late and night shift working. The allowances depend on the rostered pattern but will be within the range of approximately 30% - 33%.
Person specification
Key duties but not limited to:
Monitoring & Alerting functions –
o Engagement with stakeholders regarding their monitoring requirements.
o Setting up of alerting on our monitoring services.
o Administration for existing monitoring at the application and server level. Performing analysis on existing alerting to ensure that thresholds are correct, and that future incidents and problems can be identified through trends in alert monitoring behaviour.
o Many of our services are monitored 24/7 365 days of the year. It is essential that quick action is taken to raise an incident so that resolution of the issue can be investigated and resolved to ensure acceptable service levels.
Power Apps – Our team is exploring opportunities to use Microsoft Power Apps and the wider Power Platform suite to deliver innovative, low-code solutions.
o While not essential, having prior experience with tools such as Power Apps, Power Automate, and Dataverse would be advantageous in helping shape and accelerate this work.
o Familiarity with integrating data sources, designing user-friendly applications, and understanding governance within the platform would be beneficial.
o Knowledge of related capabilities like Power BI, custom connectors, or Azure services would also add value.
o Strong problem-solving skills and an interest in learning and applying new technologies will be key as we develop this capability.
Dynatrace – As part of our monitoring and alerting work Borders & Trade will be moving to a new tool for monitoring, alerting and observability. The team will take a key position in the use of this tool and onboarding observability for our services.
Operations – The team have started work on the development and implementation of an expansive 2026 road map, this will look to expand on our work in the operations area, team members will contribute to this development and onboarding of new work. Training will be provided and it is expected that staff will engage with continuous development activities in order to ensure the successful delivery of the roadmap and its outcomes.
Essential Criteria:
Excellent problem-solving skills.
Able to demonstrate leadership and act as an effective team member.
High standard of written and oral communication skills, and able to relay technical information to a variety of audiences.
Awareness of Monitoring tools and concepts
Benefits
Alongside your salary of £35,423, HM Revenue and Customs contributes £10,262 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Family friendly policies.
Personal support.
Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
The Applications Operations Engineer – Operations & Monitoring Guild Operator plays a key role in ensuring our systems run smoothly and efficiently. This position is responsible for managing and optimising monitoring solutions, driving proactive service support, and maintaining operational excellence. You’ll work closely with service management teams and resolver groups to quickly address monitoring-related incidents and issues, while also overseeing the administration of our reporting platform and single-pane-of-glass operations tool. This is a hands-on role where your expertise helps keep critical services reliable and visible across the organisation.
Job description
The role currently involves working a fixed rostered attendance pattern, this includes working weekends & public holidays with late and night shift working. The allowances depend on the rostered pattern but will be within the range of approximately 30% - 33%.
Person specification
Key duties but not limited to:
Monitoring & Alerting functions –
o Engagement with stakeholders regarding their monitoring requirements.
o Setting up of alerting on our monitoring services.
o Administration for existing monitoring at the application and server level. Performing analysis on existing alerting to ensure that thresholds are correct, and that future incidents and problems can be identified through trends in alert monitoring behaviour.
o Many of our services are monitored 24/7 365 days of the year. It is essential that quick action is taken to raise an incident so that resolution of the issue can be investigated and resolved to ensure acceptable service levels.
Power Apps – Our team is exploring opportunities to use Microsoft Power Apps and the wider Power Platform suite to deliver innovative, low-code solutions.
o While not essential, having prior experience with tools such as Power Apps, Power Automate, and Dataverse would be advantageous in helping shape and accelerate this work.
o Familiarity with integrating data sources, designing user-friendly applications, and understanding governance within the platform would be beneficial.
o Knowledge of related capabilities like Power BI, custom connectors, or Azure services would also add value.
o Strong problem-solving skills and an interest in learning and applying new technologies will be key as we develop this capability.
Dynatrace – As part of our monitoring and alerting work Borders & Trade will be moving to a new tool for monitoring, alerting and observability. The team will take a key position in the use of this tool and onboarding observability for our services.
Operations – The team have started work on the development and implementation of an expansive 2026 road map, this will look to expand on our work in the operations area, team members will contribute to this development and onboarding of new work. Training will be provided and it is expected that staff will engage with continuous development activities in order to ensure the successful delivery of the roadmap and its outcomes.
Essential Criteria:
Excellent problem-solving skills.
Able to demonstrate leadership and act as an effective team member.
High standard of written and oral communication skills, and able to relay technical information to a variety of audiences.
Awareness of Monitoring tools and concepts
Benefits
Alongside your salary of £35,423, HM Revenue and Customs contributes £10,262 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Family friendly policies.
Personal support.
Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service