Booking Coordinator
| Dyddiad hysbysebu: | 22 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £23,873.60 per annum, working fully remote with Great Perks! |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Ionawr 2026 |
| Lleoliad: | LS12 6LL |
| Cwmni: | thebigword |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | de99485e73fb41689e4f |
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Your Role in Action – Key Responsibilities
At Clarion, a high-octane hub of exceptional service delivery, we cater to many clients, including critical services, public and private sector. With 28,000 face-to-face bookings and 72,000 Telephone Interpreting calls per month, monotony simply doesn't exist here. We thrive on achieving key SLAs while fostering the growth and well-being of our members.
- Coordinate booking inquiries and maintain clear communication with clients, responding to their questions and escalating urgent matters when required.
- Track supplier capacity and provide guidance to relevant stakeholders to support efficient departmental operations.
- Follow established schedules while proactively sourcing bookings within defined guidelines.
- Address customer concerns, document service complaints, and deliver exceptional service to all inbound callers.
- Offer real-time assistance to clients and linguists, ensuring strong communication links with suppliers and internal teams.
- Manage queries related to bookings, invoicing, and portals, including processing new requests, amendments, and cancellations.
- Organize and prioritize tasks, escalate issues as needed, assist with onboarding new starters, and contribute to building client relationships and retaining business.
- Support stakeholders with work allocation while demonstrating proficiency across all internal management systems.
The Perfect Match: Your Skills & Talents
- Prepared to make a difference, adept at effective communication and attentive listening.
- Proactive problem solver, embracing initiative and confident decision-making to resolve issues.
- Committed to integrity and accountability, demonstrating resilience and a personal drive to meet and achieve targets and KPI’s.
- Thrives in a collaborative team environment, eager to celebrate successes and share best practices with others.
- Passionate about combining customer service expertise and familiarity with the language services sector.
- Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.