Booking Coordinator
| Dyddiad hysbysebu: | 17 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £23,873.60 per annum, based at our Amazing Leeds Office with Great Perks! |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Ionawr 2026 |
| Lleoliad: | LS12 6LL |
| Cwmni: | thebigword |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | cb9e3857c41240908e7f |
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Your Role in Action – Key Responsibilities
At Clarion, a high-octane hub of exceptional service delivery, we cater to many clients, including critical services, public and private sector. With 28,000 face-to-face bookings and 72,000 Telephone Interpreting calls per month, monotony simply doesn't exist here. We thrive on achieving key SLAs while fostering the growth and well-being of our members.
- Manage booking enquiries and effectively communicate with clients, addressing their queries and escalating priority issues.
- Monitor and advise on supplier capacity to the relevant stakeholders ensuring efficient departmental operations.
- Adhere to schedules, proactively sourcing bookings within defined parameters.
- Handle customer dissatisfaction, recording service complaints, and provide exceptional customer service to all inbound callers.
- Provide real-time support to clients and linguists, maintaining strong communication channels with suppliers and internal departments.
- Manage queries related to bookings, invoicing, and portals, including handling new requests, amendments, and cancellations.
- Prioritise workload, identify and escalate issues, and support new starters' training, contributing to client relationship building and business retention.
- Assist the relevant stakeholders in work allocation, showcasing competence across all internal management systems.
The Perfect Match: Your Skills & Talents
- Prepared to make a difference, adept at effective communication and attentive listening.
- Proactive problem solver, embracing initiative and confident decision-making to resolve issues.
- Committed to integrity and accountability, demonstrating resilience and a personal drive to meet and achieve targets and KPI’s.
- Thrives in a collaborative team environment, eager to celebrate successes and share best practices with others.
- Passionate about combining customer service expertise and familiarity with the language services sector.
- Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.