Booking Coordinator
| Posting date: | 22 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £23,873.60 per annum, working fully remote with Great Perks! |
| Hours: | Full time |
| Closing date: | 21 January 2026 |
| Location: | LS12 6LL |
| Company: | thebigword |
| Job type: | Permanent |
| Job reference: | de99485e73fb41689e4f |
Summary
Your Role in Action – Key Responsibilities
At Clarion, a high-octane hub of exceptional service delivery, we cater to many clients, including critical services, public and private sector. With 28,000 face-to-face bookings and 72,000 Telephone Interpreting calls per month, monotony simply doesn't exist here. We thrive on achieving key SLAs while fostering the growth and well-being of our members.
- Coordinate booking inquiries and maintain clear communication with clients, responding to their questions and escalating urgent matters when required.
- Track supplier capacity and provide guidance to relevant stakeholders to support efficient departmental operations.
- Follow established schedules while proactively sourcing bookings within defined guidelines.
- Address customer concerns, document service complaints, and deliver exceptional service to all inbound callers.
- Offer real-time assistance to clients and linguists, ensuring strong communication links with suppliers and internal teams.
- Manage queries related to bookings, invoicing, and portals, including processing new requests, amendments, and cancellations.
- Organize and prioritize tasks, escalate issues as needed, assist with onboarding new starters, and contribute to building client relationships and retaining business.
- Support stakeholders with work allocation while demonstrating proficiency across all internal management systems.
The Perfect Match: Your Skills & Talents
- Prepared to make a difference, adept at effective communication and attentive listening.
- Proactive problem solver, embracing initiative and confident decision-making to resolve issues.
- Committed to integrity and accountability, demonstrating resilience and a personal drive to meet and achieve targets and KPI’s.
- Thrives in a collaborative team environment, eager to celebrate successes and share best practices with others.
- Passionate about combining customer service expertise and familiarity with the language services sector.
- Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.