Customer Services Team Leader
| Dyddiad hysbysebu: | 26 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £28000-30750 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Rhagfyr 2025 |
| Lleoliad: | Home Based, Home Based |
| Cwmni: | Serco Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 306160-43807014 |
Crynodeb
Serco Limited
FTC 18 months, Full Time (Mon
- Fri)Up to £30,750 per annum + Corporate Benefits Package
About the Role
We are recruiting experienced proactive Team Managers to join our team and lead the successful delivery of our services. You will supervise day-to-day operations, monitor performance, and ensure the achievement of key KPIs and service outcomes. Reporting to the Operations Manager, this role requires strong leadership skills, a customer-first mindset, and the ability to manage a high-performing team effectively.
Key Responsibilities
- Oversee the contract across day shifts and provide ad-hoc support to out-of-hours teams.
- Monitor and manage KPIs, adviser performance, and adherence to contractual SLAs.
- Support adviser development, ensuring high-quality service and consistency.
- Lead quality monitoring, training initiatives, and performance improvements.
- Produce and review client MI (Management Information) reports. Chair and contribute to internal and external contractual meetings. Handle client communications and requests in a professional and timely manner.
Skills & Experience
- Previous experience in customer service & team leadership.
- Ability to monitor performance, identify improvements, and drive efficiencies.
- Strong interpersonal skills with the ability to coach, develop, and lead a team.
- Comfortable in a fast-paced environment, making data-driven decisions.
- Creative approach to service enhancement and problem-solving.
Why Join Us
- A supportive, collaborative work environment.
- Career development and training opportunities.
- A role where you can make a real impact in public health services.
Are you a credible self motivated leader, adaptable, and results-driven with the ability to build strong relationships with stakeholders? If so, apply today and be part of a team driving excellence in public health services, whilst working from home!
FTC 18 months, Full Time (Mon
- Fri)Up to £30,750 per annum + Corporate Benefits Package
About the Role
We are recruiting experienced proactive Team Managers to join our team and lead the successful delivery of our services. You will supervise day-to-day operations, monitor performance, and ensure the achievement of key KPIs and service outcomes. Reporting to the Operations Manager, this role requires strong leadership skills, a customer-first mindset, and the ability to manage a high-performing team effectively.
Key Responsibilities
- Oversee the contract across day shifts and provide ad-hoc support to out-of-hours teams.
- Monitor and manage KPIs, adviser performance, and adherence to contractual SLAs.
- Support adviser development, ensuring high-quality service and consistency.
- Lead quality monitoring, training initiatives, and performance improvements.
- Produce and review client MI (Management Information) reports. Chair and contribute to internal and external contractual meetings. Handle client communications and requests in a professional and timely manner.
Skills & Experience
- Previous experience in customer service & team leadership.
- Ability to monitor performance, identify improvements, and drive efficiencies.
- Strong interpersonal skills with the ability to coach, develop, and lead a team.
- Comfortable in a fast-paced environment, making data-driven decisions.
- Creative approach to service enhancement and problem-solving.
Why Join Us
- A supportive, collaborative work environment.
- Career development and training opportunities.
- A role where you can make a real impact in public health services.
Are you a credible self motivated leader, adaptable, and results-driven with the ability to build strong relationships with stakeholders? If so, apply today and be part of a team driving excellence in public health services, whilst working from home!
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.