Customer Services Team Leader
| Posting date: | 26 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28000-30750 per annum |
| Hours: | Full time |
| Closing date: | 10 December 2025 |
| Location: | Home Based, Home Based |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 306160-43807014 |
Summary
Serco Limited
FTC 18 months, Full Time (Mon
- Fri)Up to £30,750 per annum + Corporate Benefits Package
About the Role
We are recruiting experienced proactive Team Managers to join our team and lead the successful delivery of our services. You will supervise day-to-day operations, monitor performance, and ensure the achievement of key KPIs and service outcomes. Reporting to the Operations Manager, this role requires strong leadership skills, a customer-first mindset, and the ability to manage a high-performing team effectively.
Key Responsibilities
- Oversee the contract across day shifts and provide ad-hoc support to out-of-hours teams.
- Monitor and manage KPIs, adviser performance, and adherence to contractual SLAs.
- Support adviser development, ensuring high-quality service and consistency.
- Lead quality monitoring, training initiatives, and performance improvements.
- Produce and review client MI (Management Information) reports. Chair and contribute to internal and external contractual meetings. Handle client communications and requests in a professional and timely manner.
Skills & Experience
- Previous experience in customer service & team leadership.
- Ability to monitor performance, identify improvements, and drive efficiencies.
- Strong interpersonal skills with the ability to coach, develop, and lead a team.
- Comfortable in a fast-paced environment, making data-driven decisions.
- Creative approach to service enhancement and problem-solving.
Why Join Us
- A supportive, collaborative work environment.
- Career development and training opportunities.
- A role where you can make a real impact in public health services.
Are you a credible self motivated leader, adaptable, and results-driven with the ability to build strong relationships with stakeholders? If so, apply today and be part of a team driving excellence in public health services, whilst working from home!
FTC 18 months, Full Time (Mon
- Fri)Up to £30,750 per annum + Corporate Benefits Package
About the Role
We are recruiting experienced proactive Team Managers to join our team and lead the successful delivery of our services. You will supervise day-to-day operations, monitor performance, and ensure the achievement of key KPIs and service outcomes. Reporting to the Operations Manager, this role requires strong leadership skills, a customer-first mindset, and the ability to manage a high-performing team effectively.
Key Responsibilities
- Oversee the contract across day shifts and provide ad-hoc support to out-of-hours teams.
- Monitor and manage KPIs, adviser performance, and adherence to contractual SLAs.
- Support adviser development, ensuring high-quality service and consistency.
- Lead quality monitoring, training initiatives, and performance improvements.
- Produce and review client MI (Management Information) reports. Chair and contribute to internal and external contractual meetings. Handle client communications and requests in a professional and timely manner.
Skills & Experience
- Previous experience in customer service & team leadership.
- Ability to monitor performance, identify improvements, and drive efficiencies.
- Strong interpersonal skills with the ability to coach, develop, and lead a team.
- Comfortable in a fast-paced environment, making data-driven decisions.
- Creative approach to service enhancement and problem-solving.
Why Join Us
- A supportive, collaborative work environment.
- Career development and training opportunities.
- A role where you can make a real impact in public health services.
Are you a credible self motivated leader, adaptable, and results-driven with the ability to build strong relationships with stakeholders? If so, apply today and be part of a team driving excellence in public health services, whilst working from home!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.