Customer Service Team Leader
| Posting date: | 21 November 2025 |
|---|---|
| Salary: | £29,000 per year |
| Additional salary information: | plus attractive benefits package |
| Hours: | Full time |
| Closing date: | 28 November 2025 |
| Location: | Preston, Lancashire, pr2 9zh |
| Remote working: | On-site only |
| Company: | Key Group |
| Job type: | Permanent |
| Job reference: | R2377_1763721462 |
Summary
More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since it's launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.
We are looking for a strong Team Leader to join our Specialist Servicing function here in our More2Life business area. This specialist team has been created to deal with the technical side of lifetime mortgages such as transfers of equity, invoices, redemptions and discharges, amongst others.
The main purpose of this role is to manage the specialist servicing team in their day-to-day communications with customers and to liaise with funders in relation to the repayment of funds
Main role & responsibilities:
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Ensure that service levels are achieved on a consistent basis.
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Ensure that clearly defined processes and controls are documented and followed for all of the teams' activities.
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Continuous process improvement, searching for ways to increase the efficiency and quality of all processes and procedures.
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Support the personal performance and career development of all colleagues.
Skills & experience we look for:
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Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
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Ability to multi-task and manage own workload in a fast paced environment.
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Experience of working within a telephone based customer service led environment with inbound and outbound calls.
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Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.
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First class communication skills, both written and verbal.
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Handle all enquiries in a professional, positive and prompt manner.
Most of all we look for people who display and work around the core values of our business:
Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops.