Customer and Technical Services Coordinator
| Posting date: | 27 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 March 2026 |
| Location: | Preston, Lancashire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | University of Lancashire |
| Job type: | Permanent |
| Job reference: | 0051-26 |
Summary
About the role:
The University of Lancashire is seeking to appoint a Customer & Technical Support Co‑ordinator to join the Customer Services team within Learning and Information Services (LIS). The team provides frontline support to staff and students across a wide range of IT, technical and library services.
You will be responsible for the day‑to‑day coordination, line management and motivation of Customer Service Advisors, supporting high‑quality service delivery across multiple channels. This includes overseeing workloads, supporting staff development, and ensuring incidents and requests are progressed and resolved in a timely and customer‑focused manner. The successful candidate will also liaise with other areas of the business to organise and manage key events such as Welcome, Exams and Enrolment.
About you:
You will be confident and organised with a strong commitment to customer service and team leadership. You will be able to balance operational demands with people management responsibilities in a fast‑paced service environment.
You will be able to demonstrate good IT literacy, experience of team leadership and the ability to prioritise workloads.
Level 3 qualifications, such as A Levels or BTEC, or appropriate equivalent experiential learning will be required for this role.
Applicants must meet all essential criteria outlined in the person specification to be considered for interview. This post is based in Preston and will require on‑site working to support frontline services.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The University of Lancashire is seeking to appoint a Customer & Technical Support Co‑ordinator to join the Customer Services team within Learning and Information Services (LIS). The team provides frontline support to staff and students across a wide range of IT, technical and library services.
You will be responsible for the day‑to‑day coordination, line management and motivation of Customer Service Advisors, supporting high‑quality service delivery across multiple channels. This includes overseeing workloads, supporting staff development, and ensuring incidents and requests are progressed and resolved in a timely and customer‑focused manner. The successful candidate will also liaise with other areas of the business to organise and manage key events such as Welcome, Exams and Enrolment.
About you:
You will be confident and organised with a strong commitment to customer service and team leadership. You will be able to balance operational demands with people management responsibilities in a fast‑paced service environment.
You will be able to demonstrate good IT literacy, experience of team leadership and the ability to prioritise workloads.
Level 3 qualifications, such as A Levels or BTEC, or appropriate equivalent experiential learning will be required for this role.
Applicants must meet all essential criteria outlined in the person specification to be considered for interview. This post is based in Preston and will require on‑site working to support frontline services.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.