Customer and Technical Services Coordinator
| Dyddiad hysbysebu: | 27 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mawrth 2026 |
| Lleoliad: | Preston, Lancashire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | University of Lancashire |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 0051-26 |
Crynodeb
About the role:
The University of Lancashire is seeking to appoint a Customer & Technical Support Co‑ordinator to join the Customer Services team within Learning and Information Services (LIS). The team provides frontline support to staff and students across a wide range of IT, technical and library services.
You will be responsible for the day‑to‑day coordination, line management and motivation of Customer Service Advisors, supporting high‑quality service delivery across multiple channels. This includes overseeing workloads, supporting staff development, and ensuring incidents and requests are progressed and resolved in a timely and customer‑focused manner. The successful candidate will also liaise with other areas of the business to organise and manage key events such as Welcome, Exams and Enrolment.
About you:
You will be confident and organised with a strong commitment to customer service and team leadership. You will be able to balance operational demands with people management responsibilities in a fast‑paced service environment.
You will be able to demonstrate good IT literacy, experience of team leadership and the ability to prioritise workloads.
Level 3 qualifications, such as A Levels or BTEC, or appropriate equivalent experiential learning will be required for this role.
Applicants must meet all essential criteria outlined in the person specification to be considered for interview. This post is based in Preston and will require on‑site working to support frontline services.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The University of Lancashire is seeking to appoint a Customer & Technical Support Co‑ordinator to join the Customer Services team within Learning and Information Services (LIS). The team provides frontline support to staff and students across a wide range of IT, technical and library services.
You will be responsible for the day‑to‑day coordination, line management and motivation of Customer Service Advisors, supporting high‑quality service delivery across multiple channels. This includes overseeing workloads, supporting staff development, and ensuring incidents and requests are progressed and resolved in a timely and customer‑focused manner. The successful candidate will also liaise with other areas of the business to organise and manage key events such as Welcome, Exams and Enrolment.
About you:
You will be confident and organised with a strong commitment to customer service and team leadership. You will be able to balance operational demands with people management responsibilities in a fast‑paced service environment.
You will be able to demonstrate good IT literacy, experience of team leadership and the ability to prioritise workloads.
Level 3 qualifications, such as A Levels or BTEC, or appropriate equivalent experiential learning will be required for this role.
Applicants must meet all essential criteria outlined in the person specification to be considered for interview. This post is based in Preston and will require on‑site working to support frontline services.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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Hyderus o ran Anabledd
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