Customer Service Team Leader
| Dyddiad hysbysebu: | 21 Tachwedd 2025 |
|---|---|
| Cyflog: | £15.38 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Rhagfyr 2025 |
| Lleoliad: | CW10 |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Synergy Recruitment Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 35423-40915 |
Crynodeb
A chance to shape and grow a team - not just manage one.
If you're a Customer Service Team Leader who loves coaching people, developing skills, and helping a team truly flourish, this is the kind of role where you'll feel right at home.
You'll have the freedom to focus on what you enjoy most - spending time with your team, guiding them day-to-day, and seeing the difference your leadership makes. You'll be trusted to influence how things are done, supported to bring fresh ideas, and given the space to make a real impact!
Benefits / Details of the Customer Service Team Leader role:
• Pay: £15.38 per hour + £1.86 holiday pay = £17.24 per hour
• Start & Duration: ASAP - 12 week temporary to permanent contracts available
• Hours: 37.5 hours per week, Monday - Friday between 8am - 8pm, plus Saturdays 8am-1pm (1 in 4) on a rotating shift pattern
• Location: Middlewich (outskirts)
• Parking: Free on-site parking
• Notice periods: Happy to consider up to 2 weeks
What will you be doing as the Customer Service Team Leader?
• Coaching and developing a team of 15 - 20 advisors to improve confidence, skills, and performance
• Listening to calls and providing constructive feedback
• Running monthly 1:1s and supporting day-to-day development
• Monitoring performance and ensuring the team meet agreed standards
• Guiding new starters through onboarding and training
• Helping to identify improvements and ensuring processes run smoothly
What do you need to be considered for the role of Customer Service Team Leader?
• Experience managing or supervising a team
• Background within a customer-focused environment
• Experience coaching and developing staff
• Comfortable working with KPIs, targets, and performance frameworks
• Confident using MS Office and completing admin tasks
If this sounds like the role for you, please apply with your CV today!