Stage 1 Complaints and Members Enquiries Repairs Resolution Officer
| Dyddiad hysbysebu: | 19 Medi 2025 |
|---|---|
| Cyflog: | £19.94 i £25.96 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £19.94 an hour PAYE (equivalent to £25.96 umbrella) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Hydref 2025 |
| Lleoliad: | Southwark, South East London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | RQ1608152 |
Crynodeb
Location: Southwark Council, 160 Tooley Street, London Contract Type: Agency Worker Hours: 36 hours per week (Monday–Friday, 09:00–17:00) Start Date: 6th October 2025
Rate: £19.94 per hour
Southwark Council is seeking three experienced Repairs Resolution Officers to join their Housing team on a temporary basis. This hybrid role requires a minimum of 3–4 days per week in the office and offers the opportunity to make a meaningful impact in the community by resolving complex housing complaints and enquiries.
Key Responsibilities:
Respond to Members Enquiries and Stage 1 complaints with professionalism and clarity
Investigate housing-related issues thoroughly and draft high-quality responses to Councillors, MPs, and residents
Collaborate with internal teams to ensure timely and effective resolution of cases
Requirements:
Proven experience handling Stage 1 complaints and Members Enquiries
Strong written communication and investigative skills
Ability to manage sensitive issues with empathy and efficiency
Comfortable working in a hybrid environment
If you’re a proactive and detail-oriented professional with a passion for housing and public service, we’d love to hear from you.
Rate: £19.94 per hour
Southwark Council is seeking three experienced Repairs Resolution Officers to join their Housing team on a temporary basis. This hybrid role requires a minimum of 3–4 days per week in the office and offers the opportunity to make a meaningful impact in the community by resolving complex housing complaints and enquiries.
Key Responsibilities:
Respond to Members Enquiries and Stage 1 complaints with professionalism and clarity
Investigate housing-related issues thoroughly and draft high-quality responses to Councillors, MPs, and residents
Collaborate with internal teams to ensure timely and effective resolution of cases
Requirements:
Proven experience handling Stage 1 complaints and Members Enquiries
Strong written communication and investigative skills
Ability to manage sensitive issues with empathy and efficiency
Comfortable working in a hybrid environment
If you’re a proactive and detail-oriented professional with a passion for housing and public service, we’d love to hear from you.