Stage 1 Complaints and Members Enquiries Repairs Resolution Officer
| Posting date: | 19 September 2025 |
|---|---|
| Salary: | £19.94 to £25.96 per hour |
| Additional salary information: | £19.94 an hour PAYE (equivalent to £25.96 umbrella) |
| Hours: | Full time |
| Closing date: | 19 October 2025 |
| Location: | Southwark, South East London |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | RQ1608152 |
Summary
Location: Southwark Council, 160 Tooley Street, London Contract Type: Agency Worker Hours: 36 hours per week (Monday–Friday, 09:00–17:00) Start Date: 6th October 2025
Rate: £19.94 per hour
Southwark Council is seeking three experienced Repairs Resolution Officers to join their Housing team on a temporary basis. This hybrid role requires a minimum of 3–4 days per week in the office and offers the opportunity to make a meaningful impact in the community by resolving complex housing complaints and enquiries.
Key Responsibilities:
Respond to Members Enquiries and Stage 1 complaints with professionalism and clarity
Investigate housing-related issues thoroughly and draft high-quality responses to Councillors, MPs, and residents
Collaborate with internal teams to ensure timely and effective resolution of cases
Requirements:
Proven experience handling Stage 1 complaints and Members Enquiries
Strong written communication and investigative skills
Ability to manage sensitive issues with empathy and efficiency
Comfortable working in a hybrid environment
If you’re a proactive and detail-oriented professional with a passion for housing and public service, we’d love to hear from you.
Rate: £19.94 per hour
Southwark Council is seeking three experienced Repairs Resolution Officers to join their Housing team on a temporary basis. This hybrid role requires a minimum of 3–4 days per week in the office and offers the opportunity to make a meaningful impact in the community by resolving complex housing complaints and enquiries.
Key Responsibilities:
Respond to Members Enquiries and Stage 1 complaints with professionalism and clarity
Investigate housing-related issues thoroughly and draft high-quality responses to Councillors, MPs, and residents
Collaborate with internal teams to ensure timely and effective resolution of cases
Requirements:
Proven experience handling Stage 1 complaints and Members Enquiries
Strong written communication and investigative skills
Ability to manage sensitive issues with empathy and efficiency
Comfortable working in a hybrid environment
If you’re a proactive and detail-oriented professional with a passion for housing and public service, we’d love to hear from you.