Complaints Administrator
| Posting date: | 12 September 2025 |
|---|---|
| Salary: | £28,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 12 October 2025 |
| Location: | Tower Hamlets, London, E1 1BJ |
| Company: | Daniel Owen Ltd |
| Job type: | Permanent |
| Job reference: | OCOCA_1757667034 |
Summary
Complaints Administrator
Based in Whitechapel
Permanent
Office based
42.5 hours per week
£30,000 per annum
Key Responsibilities
- Support the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.
- Handle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and safety tick sheets or certificates.
- Transfer and maintain accurate information across relevant client and company systems.
- Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).
- Issue and coordinate letter drops for planned works or shutdowns including missed appointment vouchers.
- Provide professional communication with clients, tenants, and engineers, ensuring clear updates and resolutions.
- Provide additional administrative support to the contract team as required.
Key skills and experience required
- Experience in an administrative role
- Strong organizational skills with the ability to manage multiple tasks and deadlines
- Proficiency in Microsoft (Excel, Word, Outlook)
- Excellent communication skills, both written and verbal
- High attention to detail and accuracy in all administrative processes
- Proactive and solution focused with a positive attitude
- Strong problem-solving skills and ability to work under pressure
- Excellent time management and prioritization skills