Complaints Administrator
| Posting date: | 01 October 2025 |
|---|---|
| Salary: | £29,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 31 October 2025 |
| Location: | City of London, London, E1 1BJ |
| Company: | Daniel Owen Ltd |
| Job type: | Permanent |
| Job reference: | OLT-ADM_1759321488 |
Summary
Complaints Administrator
Details on the role:
* Permanent
* Office Based ONLY
* Monday to Friday
* 42.5 hours per week
* £30,000 per annum
As an Administrator, your primary focus will be supporting the PPM Supervisor and managing stage 1 complaints. You will ensure Pre Planned Maintenance (PPM) tasks are raised & sent out to engineers, raise all follow-on quoted works when required and maintain accurate records across systems. In a client-facing environment, you will also be responsible for handling complaints, ensuring they are logged, tracked, and resolved efficiently, including all associated correspondence. To be successful, you should maintain a solution-oriented attitude. Approach complaints constructively and communicate clearly to help achieve positive results.
Previous experience within Social Housing is a MUST.