Customer Service Receptionist
| Dyddiad hysbysebu: | 06 Awst 2025 |
|---|---|
| Cyflog: | £24,413 i £25,185 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 15 Awst 2025 |
| Lleoliad: | Ellesmere Port, Cheshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Cheshire West and Chester |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4085 |
Crynodeb
To provide day to day service for an efficient Front of House Reception and general admin support to the Customer Team.
This role will support the Customer Team in the provision of locality- based customer service delivery
• To provide an efficient reception service, provide advice and guidance to customers and visitors on behalf of Cheshire West and Chester Council
• Have a flexible daily approach to queries as they present themselves. Excellent at problem solving and willing to undertake operational tasks.
• Provide cover during absence as required
• Be confident to deal with general queries and complaints.
• Monitor and maintain administrative systems and ensure that all records are maintained in a secure and accurate manner.
• Build excellent working relationships with Cheshire West and Chester Council customers, staff, tenants, and partners.
Ensure that the physical working environment is safe and secure.
• Deliver a reception service, greet, welcome and register visitors to the office between 08.30-17:00hrs Monday – Friday.
• Deal with difficult customers, complaints, and queries, following escalation routes where required.
Receipt and safekeeping of confidential and sensitive information, post, and parcels.
The successful candidate will be dynamic, have the customer at the heart of everything that they do, work as a team, be proficient in admin and customer service, be able to communicate at all levels and be empathetic.
For more information or an informal chat please contact Rachel Webb at rachel.webb@cheshirewestandchester.gov.uk
This role will support the Customer Team in the provision of locality- based customer service delivery
• To provide an efficient reception service, provide advice and guidance to customers and visitors on behalf of Cheshire West and Chester Council
• Have a flexible daily approach to queries as they present themselves. Excellent at problem solving and willing to undertake operational tasks.
• Provide cover during absence as required
• Be confident to deal with general queries and complaints.
• Monitor and maintain administrative systems and ensure that all records are maintained in a secure and accurate manner.
• Build excellent working relationships with Cheshire West and Chester Council customers, staff, tenants, and partners.
Ensure that the physical working environment is safe and secure.
• Deliver a reception service, greet, welcome and register visitors to the office between 08.30-17:00hrs Monday – Friday.
• Deal with difficult customers, complaints, and queries, following escalation routes where required.
Receipt and safekeeping of confidential and sensitive information, post, and parcels.
The successful candidate will be dynamic, have the customer at the heart of everything that they do, work as a team, be proficient in admin and customer service, be able to communicate at all levels and be empathetic.
For more information or an informal chat please contact Rachel Webb at rachel.webb@cheshirewestandchester.gov.uk
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.