Receptionist/Administrator
| Posting date: | 07 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 22 August 2025 |
| Location: | Chester, CH1 3EQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4240-25-0005 |
Summary
Role Summary: This is a dual-role position designed to support the smooth running of front desk and administrative functions at St Werburghs Practice for the Homeless. The post holder will be the first point of contact for patients, many of whom face complex challenges including homelessness, trauma, addiction, and mental health issues. This role requires exceptional empathy, non-judgemental communication, flexibility, and an understanding of vulnerable populations. The administrator/receptionist will also provide general assistance to the practice team, maintain confidentiality, and ensure high standards of service in line with practice policies. Main Duties and Responsibilities: Reception Duties: Greet patients and visitors in a kind, respectful, and professional manner. Book, amend, and cancel appointments in line with practice procedures. Answer phone calls, triage queries, redirect or resolve issues as needed. Manage patient requests for information, prescriptions, and referrals. Process repeat prescription requests, liaising with clinical staff and pharmacies. Maintain reception area cleanliness, ensure stock of forms and leaflets. Provide information about practice services and processes. Check patients in, record attendance, and manage waiting room flow. Monitor safeguarding concerns in missed appointments and escalate as needed. Administrative Duties: Scan, upload, and file patient documentation accurately. Action emails and correspondence, manage incoming/outgoing post. Input and update data in patient records and clinical systems (e.g. EMIS). Process patient registrations, deductions, and record amendments. Assist with summarising new patient records. Handle Subject Access Requests and third-party documentation. Support clinical and managerial staff with admin as required. Ensure effective communication with community partners and health professionals. Safeguarding Responsibilities: Be alert to potential indicators of abuse or neglect and act on concerns appropriately. Participate in training as outlined in the Intercollegiate Documents. Attend safeguarding and multidisciplinary meetings when required. Understand confidentiality and information sharing policies. Essential Skills and Qualities: Warm, empathetic, and respectful communication style. Ability to work in a diverse, pressured, and emotionally challenging environment. Excellent organisational and multitasking skills. Strong IT skills including use of Office and clinical systems (e.g., EMIS). High level of discretion, professionalism, and confidentiality. Able to work independently and as part of a multidisciplinary team. Sensitive to the unique needs and experiences of those experiencing homelessness. Desirable Qualifications and Experience: NVQ Level 2 or equivalent in Administration or Customer Service Experience in a primary care, social care, or charity environment Knowledge of trauma-informed approaches or safeguarding principles Previous use of EMIS or clinical software Other Requirements: Willingness to work flexibly and support colleagues as needed Full DBS check required Participation in training and personal development Note: This job description is subject to periodic review and may be amended in consultation with the post holder to reflect evolving service needs.