Customer Service - Manufacturing
| Dyddiad hysbysebu: | 12 Awst 2025 |
|---|---|
| Cyflog: | £30,000.0 i £35,000.0 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £30,000 - £35,000 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Awst 2025 |
| Lleoliad: | Ellesmere Port, Cheshire, CH65 4EY |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4715238_1754989526 |
Crynodeb
Your new company
My client, a leading global manufacturing business based in Ellesmere Port, is seeking a professional Customer Service advisor to join their team on a permanent basis.
My client deals with an international client base and prides themselves on the service that they provide to both internal and external customers / stakeholders.
Your new role
The position is being offered full-time, Monday to Friday, with a hybrid model in place. You will be expected to work from the office four days per week and one from home.
You will need to drive in order to get to the location, but free parking is available on site.
There is flexibility with working hours - core hours are 10am until 15.00pm with shifts available as follows: 07.00am until 15.00pm, 08.00am until 16.00pm, 09.00am until 17.00pm and 10.00am until 18.00pm.
Some of your duties will include but not limited to.
Order processing (approximately 40-50 per week)
Providing a first-class service to an international client base.
Address complex customer requests and proactively follow up on deliveries, enquiries, and issues
Building excellent relationships with customers and going the extra mile
Collating all relative documentation, including certificates of analysis, customs and shipping invoices, delivery notes
Booking final dates for orders
Updating systems with comprehensive and detailed information
Dealing with complaints and investigating issues
What you'll need to succeed
Proven history in a customer service / doer processing environment within a manufacturing industry
Strong attention to detail
A personable and professional outlook with a passion for customer service
Ability to deal with a large, demanding client base
Knowledge of SAP and advantage
Second language, Spanish, French or Italian and advantage
What you'll get in return
25 days annual leave plus bank holidays
Bonus scheme
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Free parking
Competitive salary at between £30,000 to £35,000 per annum
Private healthcare
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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