Service Desk Apprentice
| Dyddiad hysbysebu: | 15 Gorffennaf 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Gorffennaf 2025 |
| Lleoliad: | Horncastle, Lincolnshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Public Sector Partnership Services |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: |
Crynodeb
Ignite Your ICT Career with PSPS!
Are you passionate about technology and eager to make your mark in the ICT world? Join us as a Service Desk Apprentice at Public Sector Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities.
Location: Horncastle
Role Overview: You will join an established ICT team renowned for nurturing talent and launching careers. You'll engage with customers from multiple organisations and professions, tackle intriguing projects, and hone your customer service and IT skills all in a one team environment.
Key Responsibilities:
Be the friendly first point of contact on our ICT service desk, handling queries via phone, remote support, email and web chat.
Provide remote support for a variety of issues, from black screening laptops to email glitches.
Assist with service desk incidents and requests, ensuring smooth operations.
Image and set up work laptops, phones, and tablets.
Manage user accounts within our ICT environment.
Keep all tickets updated and ensure timely resolutions.
Accurately maintain stock levels.
Take part in active projects such as: Windows upgrades and the rolling replacements of devices.
What We're Looking For:
A genuine interest in ICT and a knack for excellent customer service.
GCSE grade C/4 or above in both English and Maths.
Desirably an A Level or GCSE in IT, Computing Science, or Engineering.
Training and Development:
Achieve the ICT Level 3 Apprenticeship Standard.
Receive comprehensive training and support from Just IT.
You will have off-the-job training, including independent study and virtual workshops.
Join us and be part of a team that values your growth and contributions!
We welcome conversations from interested applicants. Please contact Reece Southwood (Service Desk Manager) – Reece.Southwood@pspsl.co.uk
Who we are
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Company culture
At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”
We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:
All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding.
Annual Awards Night: Celebrating our achievements.
Staff Briefings: Keeping everyone informed and engaged.
Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.
What do I get in return?
Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution
Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off* We also provide an option for you to flex when you take your bank holidays.
Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
Career progression- Opportunities for professional growth and development
*A qualifying period will need to be completed to obtain these benefits
Want to find out more?
View our corporate video
Visit our website
PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.
Are you passionate about technology and eager to make your mark in the ICT world? Join us as a Service Desk Apprentice at Public Sector Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities.
Location: Horncastle
Role Overview: You will join an established ICT team renowned for nurturing talent and launching careers. You'll engage with customers from multiple organisations and professions, tackle intriguing projects, and hone your customer service and IT skills all in a one team environment.
Key Responsibilities:
Be the friendly first point of contact on our ICT service desk, handling queries via phone, remote support, email and web chat.
Provide remote support for a variety of issues, from black screening laptops to email glitches.
Assist with service desk incidents and requests, ensuring smooth operations.
Image and set up work laptops, phones, and tablets.
Manage user accounts within our ICT environment.
Keep all tickets updated and ensure timely resolutions.
Accurately maintain stock levels.
Take part in active projects such as: Windows upgrades and the rolling replacements of devices.
What We're Looking For:
A genuine interest in ICT and a knack for excellent customer service.
GCSE grade C/4 or above in both English and Maths.
Desirably an A Level or GCSE in IT, Computing Science, or Engineering.
Training and Development:
Achieve the ICT Level 3 Apprenticeship Standard.
Receive comprehensive training and support from Just IT.
You will have off-the-job training, including independent study and virtual workshops.
Join us and be part of a team that values your growth and contributions!
We welcome conversations from interested applicants. Please contact Reece Southwood (Service Desk Manager) – Reece.Southwood@pspsl.co.uk
Who we are
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Company culture
At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”
We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:
All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding.
Annual Awards Night: Celebrating our achievements.
Staff Briefings: Keeping everyone informed and engaged.
Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.
What do I get in return?
Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution
Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off* We also provide an option for you to flex when you take your bank holidays.
Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
Career progression- Opportunities for professional growth and development
*A qualifying period will need to be completed to obtain these benefits
Want to find out more?
View our corporate video
Visit our website
PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.