Customer Service Advisor
| Dyddiad hysbysebu: | 15 Gorffennaf 2025 |
|---|---|
| Cyflog: | £27,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Bonus scheme , Pension |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Awst 2025 |
| Lleoliad: | Newport, Newport, NP10 1AA |
| Cwmni: | Acorn Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | a1WNz0000030vuDMAQ_1752569943 |
Crynodeb
Norwegian Speaking Customer Service Advisor
Location: Newport (Hybrid - 3 days office / 2 days home)
Salary: £27,000
Type: Permanent, Full-Time (Monday to Friday)
About the Role:
We're looking for a Norwegian-speaking Customer Service Advisor to join our dynamic Operations team. In this hybrid role, you'll provide exceptional support to customers and handle insurance-related claims with care and accuracy. You'll play a vital role in ensuring customer satisfaction by managing enquiries, processing claims, and liaising with insurance partners.
Key Responsibilities:
Customer Service:
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Handle inbound customer enquiries professionally and efficiently
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Accurately record insurance information from customers, brokers, and insurers
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Ensure all data is entered correctly into internal systems
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Build strong relationships with customers, brokers, and suppliers
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Meet agreed response times and service level agreements
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Maintain detailed case notes for team-wide visibility
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Handle complaints in line with company procedures
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Support and mentor new team members when needed
Claims Handling:
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Review and gather information on reported claims
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Evaluate coverage, assess documentation, and estimate losses
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Maintain accurate records throughout the claims process
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Liaise with insurers on high-value or complex claims
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Follow up proactively to obtain outstanding documents or updates
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Identify opportunities for subrogation or recovery
What We're Looking For:
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Fluent in Norwegian (spoken and written)
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Strong customer service and communication skills
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Attention to detail and a high level of accuracy
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Ability to manage workloads and meet deadlines
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Problem-solving mindset with a professional approach to complaints
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Prior claims experience is an advantage but not essential
Benefits:
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Bonus scheme based on company performance
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25 days' annual leave (option to buy/sell days)
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5% employer/employee pension contributions
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Private medical healthcare
Acorn by Synergie acts as an employment agency for permanent recruitment.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd