Customer Service Advisor
| Dyddiad hysbysebu: | 15 Gorffennaf 2025 |
|---|---|
| Cyflog: | £27,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Bonus scheme , Pension |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Awst 2025 |
| Lleoliad: | Newport, Newport, NP10 1AA |
| Cwmni: | Acorn Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | a1WNz0000030vuDMAQ_1752569943 |
Crynodeb
Norwegian Speaking Customer Service Advisor
Newport | £27,000 per annum | Hybrid working | Monday - Friday |
Acorn by Synergie is looking for a Norwegian-speaking Customer Service Advisor to join our client's dynamic Operations team. In this hybrid role, you'll provide exceptional support to customers and handle insurance-related claims with care and accuracy. You'll play a vital role in ensuring customer satisfaction by managing enquiries, processing claims, and liaising with insurance partners.
Key Responsibilities:
- Customer Service:
- Handle inbound customer enquiries professionally and efficiently.
- Accurately record insurance information from customers, brokers, and insurers.
- Ensure all data is entered correctly into internal systems.
- Build strong relationships with customers, brokers, and suppliers.
- Meet agreed response times and service level agreements.
- Maintain detailed case notes for team-wide visibility.
- Handle complaints in line with company procedures.
- Support and mentor new team members when needed.
- Review and gather information on reported claims.
- Evaluate coverage, assess documentation, and estimate losses.
- Maintain accurate records throughout the claims process.
- Liaise with insurers on high-value or complex claims.
- Follow up proactively to obtain outstanding documents or updates.
- Identify opportunities for subrogation or recovery.
What We're Looking For:
- Fluent in Norwegian (spoken and written).
- Strong customer service and communication skills.
- Attention to detail and a high level of accuracy.
- Ability to manage workloads and meet deadlines.
- Problem-solving mindset with a professional approach to complaints.
- Prior claims experience is an advantage but not essential.
Benefits:
- 25 days' Annual Leave (with the option to buy and sell more).
- Bonus Scheme based on performance.
- Company Pension Scheme - 5% employee and employer contributions.
- Private Medical Healthcare.
- Group Life Insurance (4x basic annual salary).
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Access to Occupational Sick Pay.
- Enhanced Maternity & Paternity Benefits.
- Comprehensive Performance and Development Framework.
- 'Refer a friend' bonus scheme (£1,000 per referral).
- Long service awards.
- Comprehensive Performance and Development Framework.
- Reward & Recognition Programmes.
- Wellbeing initiatives throughout the year.
- Social Events throughout the year.
- Electric Vehicle Scheme.
Interested? Apply now or contact AnnMarie at the Acorn by Synergie Caerphilly branch!
Acorn by Synergie acts as an employment agency for permanent recruitment.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd