Assistant Information Technology Support Officer
| Posting date: | 08 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 July 2025 |
| Location: | Conwy, Conwy County |
| Remote working: | On-site only |
| Company: | Conwy County Borough Council |
| Job type: | Permanent |
| Job reference: | REQ006676 |
Summary
Conwy's IT & Digital Transformation Service is looking for an enthusiastic and dedicated individual keen to develop their skills within our team.
You should be a highly motivated team player keen to progress and assist in the delivery of our IT & Digital Services for the Council’s 2500+ users as we modernise the way we work and operate.
As a member of the IT Education and Schools Team you will be expected to demonstrate your ability to support a range of school-based technologies and systems, attain IT system expertise, document solutions and have a strong customer focus.
You should have the capability to understand how we support and develop a range of IT related areas including a variety of operating systems (Windows, iOS, Chrome / Linux) and software / device management platforms (Microsoft Intune, Microsoft Office 365, Google environment, Apple School Manager).
A key area of the work we do is to ensure we meet the changing ICT demands of our users to help them to carry out their roles on a daily basis. In doing so you should demonstrate your ability to communicate effectively and to ensure the work you deliver is to the highest possible standards.
Full details of the role can be found on the attached Job Description and Person Specification.
Due to the nature of the post the successful candidate will be subject to a disclosure by the Disclosure and Barring Service.
Mae Gwasanaeth TG a Thrawsnewid Digidol Conwy yn chwilio am unigolyn brwdfrydig ac ymroddedig sy’n awyddus i ddatblygu eu sgiliau o fewn ein tîm.
Byddwch yn llawn cymhelliant, yn gallu gweithio fel rhan o dîm, ac yn awyddus i ddatblygu a chynorthwyo darpariaeth TG a Gwasanaethau Digidol y Cyngor i 2500+ o ddefnyddwyr wrth i ni foderneiddio’r ffordd yr ydym yn gweithio.
Fel aelod o’r Tîm TG Addysg ac Ysgolion, disgwylir i chi ddangos eich gallu i gefnogi amrywiaeth o dechnolegau a systemau ysgolion, dod yn arbenigwr mewn systemau TG, dogfennu atebion a chanolbwyntio’n gadarn ar gwsmeriaid.
Dylech allu deall sut rydym yn cefnogi a datblygu ystod o feysydd TG cysylltiol gan gynnwys amrywiaeth o systemau gweithredu (Windows, iOS, Chrome / Linux) a phlatfform rheoli dyfais/meddalwedd (Microsoft Intune, Microsoft Office 365, Google environment, Apple School Manager).
Un maes gwaith allweddol yw sicrhau ein bod yn cwrdd â galw TGCh newidiol ein defnyddwyr i’w helpu i ymgymryd â’u rolau beunyddiol. Wrth wneud hynny dylech ddangos eich gallu i gyfathrebu’n effeithiol a sicrhau bod y gwaith rydych yn ei wneud o’r safonau uchaf posibl.
Mae manylion llawn y swydd ar gael yn y Swydd-Ddisgrifiad a Manylion am yr Unigolyn sydd ynghlwm.
Oherwydd natur y swydd, bydd yr ymgeisydd llwyddiannus yn destun datgeliad y Gwasanaeth Datgelu a Gwahardd.
You should be a highly motivated team player keen to progress and assist in the delivery of our IT & Digital Services for the Council’s 2500+ users as we modernise the way we work and operate.
As a member of the IT Education and Schools Team you will be expected to demonstrate your ability to support a range of school-based technologies and systems, attain IT system expertise, document solutions and have a strong customer focus.
You should have the capability to understand how we support and develop a range of IT related areas including a variety of operating systems (Windows, iOS, Chrome / Linux) and software / device management platforms (Microsoft Intune, Microsoft Office 365, Google environment, Apple School Manager).
A key area of the work we do is to ensure we meet the changing ICT demands of our users to help them to carry out their roles on a daily basis. In doing so you should demonstrate your ability to communicate effectively and to ensure the work you deliver is to the highest possible standards.
Full details of the role can be found on the attached Job Description and Person Specification.
Due to the nature of the post the successful candidate will be subject to a disclosure by the Disclosure and Barring Service.
Mae Gwasanaeth TG a Thrawsnewid Digidol Conwy yn chwilio am unigolyn brwdfrydig ac ymroddedig sy’n awyddus i ddatblygu eu sgiliau o fewn ein tîm.
Byddwch yn llawn cymhelliant, yn gallu gweithio fel rhan o dîm, ac yn awyddus i ddatblygu a chynorthwyo darpariaeth TG a Gwasanaethau Digidol y Cyngor i 2500+ o ddefnyddwyr wrth i ni foderneiddio’r ffordd yr ydym yn gweithio.
Fel aelod o’r Tîm TG Addysg ac Ysgolion, disgwylir i chi ddangos eich gallu i gefnogi amrywiaeth o dechnolegau a systemau ysgolion, dod yn arbenigwr mewn systemau TG, dogfennu atebion a chanolbwyntio’n gadarn ar gwsmeriaid.
Dylech allu deall sut rydym yn cefnogi a datblygu ystod o feysydd TG cysylltiol gan gynnwys amrywiaeth o systemau gweithredu (Windows, iOS, Chrome / Linux) a phlatfform rheoli dyfais/meddalwedd (Microsoft Intune, Microsoft Office 365, Google environment, Apple School Manager).
Un maes gwaith allweddol yw sicrhau ein bod yn cwrdd â galw TGCh newidiol ein defnyddwyr i’w helpu i ymgymryd â’u rolau beunyddiol. Wrth wneud hynny dylech ddangos eich gallu i gyfathrebu’n effeithiol a sicrhau bod y gwaith rydych yn ei wneud o’r safonau uchaf posibl.
Mae manylion llawn y swydd ar gael yn y Swydd-Ddisgrifiad a Manylion am yr Unigolyn sydd ynghlwm.
Oherwydd natur y swydd, bydd yr ymgeisydd llwyddiannus yn destun datgeliad y Gwasanaeth Datgelu a Gwahardd.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.