Customer Contact Coordinator - Waverley Court - 10831_1751896831
| Dyddiad hysbysebu: | 07 Gorffennaf 2025 |
|---|---|
| Cyflog: | £28,046.00 i £32,010.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Gorffennaf 2025 |
| Lleoliad: | Edinburgh, EH8 8BG |
| Cwmni: | The City of Edinburgh Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 10831_1751896831 |
Crynodeb
Customer Contact Coordinator
Waverley Court
Salary: £28,046 - £32,010
Hours: 36 per week, 52 weeks
The Housing Service are looking for customer contact co-ordinators to join the Resolution Team.
The aim of the Resolution Team is to resolve complaints from tenants and identify areas where we can improve the service to increase tenant satisfaction levels.
As a member of the team, you will manage complaints, Members' Enquiries, freedom of information requests (FOIs) and the resolution of complex customer issues for services within the Housing Service.
We are looking for someone who is passionate about making things better, enthusiastic, resilient, has the ability to make decisions under pressure, enjoys communicating with others and the ability to work positively and proactively with subcontractors and a range of departments across the Council.
The team is hybrid working with the office base at Waverley Court although you may have the opportunity to work in one of the locality offices across the city.
If you are looking for a new opportunity and exciting challenges and have the skills to work as part of our team, we would love to hear from you.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page https://www.edinburgh.gov.uk/work-us/behaviours" target="_blank">Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
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View https://www.edinburgh.gov.uk/downloads/file/37542/customer-contact-coor…; target="_blank">Customer Contact Coordinator job description
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