Director of Transactional Services | Manchester University NHS Foundation Trust
| Posting date: | 01 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £105,385 - £121,271 per annum |
| Hours: | Full time |
| Closing date: | 31 July 2025 |
| Location: | Manchester, M13 9WL |
| Company: | Manchester University NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7274370/349-COR-7274370-RL4 |
Summary
Join MFT as our Director of Transactional Services and lead with purpose at one of the largest and most complex NHS Trusts in England.
This pivotal role offers a unique opportunity to manage and optimise key workforce functions, including Recruitment, Payroll, Workforce Systems & Technology, and Workforce Information, at size and scale.
Reporting directly to the Deputy Chief People Officer, you will work in close partnership with senior leadership teams to ensure seamless, efficient, and compliant service delivery, collaborating and developing trusting, effective and solid relationships, forging ideas and working to shared goals.
You will lead a team of dedicated professionals, fostering a culture of collaboration, innovation, and excellence and your leadership will be instrumental in setting the strategic direction for transactional services, driving process efficiencies, enhancing data management, and ensuring robust compliance across all functions.
It goes without saying that this role is a key enabler of the MFT People Plan—supporting its delivery through streamlined, customer-focused services that empower our workforce.
In short, if you are an inspiring, forward thinking, strategic leader, with a track record of delivering high-impact workforce services and creating environments where people flourish—this is your moment, and we’d love to hear from you.
• Provide strategic leadership to the Recruitment, Payroll, Workforce Systems, and Workforce Information teams, ensuring efficient and compliant operations.
• Develop and implement a strategic vision for Transactional Services that supports organisational goals and enhances employee experience.
• Lead the service improvement agenda, focusing on process efficiencies, automation, and customer service.
• Act as a senior advisor to Executive Directors and Clinical Group leaders, using your expertise to influence workforce strategy and decision-making.
• Champion a proactive, evidence-based approach to service delivery, ensuring interventions are impactful, measurable, and aligned to Trust values.
• Build and nurture a strong internal community, ensuring consistent, high-quality practice across MFT.
• Represent MFT nationally and regionally, building strategic partnerships and bringing in fresh thinking to enhance our transactional services.
• Lead and inspire your team through coaching, development, and performance management, ensuring they are empowered to deliver excellence and innovation.
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.
Candidate Information Pack
To support this vacancy, we have developed a bespoke ‘Candidate Information Pack’ which provides specific information about the role and the Selection Process. To request a copy of this pack, please contact Executive Assistant/Office Manager to Chief People Officer & Deputy CPO Susan Ramnaught, via email susan.ramnaught@mft.nhs.uk.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
This advert closes on Sunday 13 Jul 2025
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