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Customer Service Officer
| Posting date: | 20 May 2025 |
|---|---|
| Salary: | £24,790 to £25,992 per year, pro rata |
| Hours: | Part time |
| Closing date: | 03 June 2025 |
| Location: | Smethwick Town Libraries - Smethwick and Thimblemill |
| Remote working: | On-site only |
| Company: | Sandwell Council |
| Job type: | Temporary |
| Job reference: | SAND000008914 |
Summary
This is a Fixed Term contract until 30 September 2025
We are looking to appoint committed and enthusiastic people to each of the posts in these interesting and challenging roles within Sandwell Libraries and Archives.
Supporting and working in partnership with the Library Supervisor, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care.
You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards.
You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures.
The successful applicants will be required to support customers to access a range of library services, including self-service and virtual services, with a focus on encouraging the use of libraries through promotional and outreach work.
You will need
A customer service qualification or 2 years customer service experience
Excellent customer service skills
Experience of co-operating with others as part of a team
Experience of working with adults and children
At least two years’ experience of providing direct services to the public
Excellent I.T skills ]
You may be required to work every Saturday and be flexible in the hours you work in the week.
This post involves working at different libraries within the Town and occasionally in other Towns depending on service requirements.
In exchange, this is a highly valued role and you will become part of a forward thinking and energised team.
Our values of Trust, Unity and Progress guide us and shape our team culture. They define how we do things and are reflected in the way we behave.
Why work for us?
Generous annual leave entitlements Access to the Local Government Pension Scheme
Access to an award-winning employee benefits scheme, which includes
An exclusive retail discounts portal
Salary sacrifice schemes for cars, bikes, technology and car parking
An employee assistance and counselling service
Annual leave purchase scheme
A wide variety of learning and development opportunities
Planned interview date - week commencing 9th June 25
For an informal discussion, please contact julie_mckirdy@sandwell.gov.uk
Hours
19 hours per week
Links to our library website page
https://prism.librarymanagementcloud.co.uk/sandwell/assets/-/libraries.html
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
We are looking to appoint committed and enthusiastic people to each of the posts in these interesting and challenging roles within Sandwell Libraries and Archives.
Supporting and working in partnership with the Library Supervisor, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care.
You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards.
You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures.
The successful applicants will be required to support customers to access a range of library services, including self-service and virtual services, with a focus on encouraging the use of libraries through promotional and outreach work.
You will need
A customer service qualification or 2 years customer service experience
Excellent customer service skills
Experience of co-operating with others as part of a team
Experience of working with adults and children
At least two years’ experience of providing direct services to the public
Excellent I.T skills ]
You may be required to work every Saturday and be flexible in the hours you work in the week.
This post involves working at different libraries within the Town and occasionally in other Towns depending on service requirements.
In exchange, this is a highly valued role and you will become part of a forward thinking and energised team.
Our values of Trust, Unity and Progress guide us and shape our team culture. They define how we do things and are reflected in the way we behave.
Why work for us?
Generous annual leave entitlements Access to the Local Government Pension Scheme
Access to an award-winning employee benefits scheme, which includes
An exclusive retail discounts portal
Salary sacrifice schemes for cars, bikes, technology and car parking
An employee assistance and counselling service
Annual leave purchase scheme
A wide variety of learning and development opportunities
Planned interview date - week commencing 9th June 25
For an informal discussion, please contact julie_mckirdy@sandwell.gov.uk
Hours
19 hours per week
Links to our library website page
https://prism.librarymanagementcloud.co.uk/sandwell/assets/-/libraries.html
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.