Apprentice Customer Services Officer
| Dyddiad hysbysebu: | 25 Mehefin 2025 |
|---|---|
| Cyflog: | £14,567 i £23,557 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Gorffennaf 2025 |
| Lleoliad: | Bythesea Road, Trowbridge, BA14 8JN |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Wiltshire Council |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | 5155 |
Crynodeb
Salary: £14,567 - £23,557
Hours per week: 37 hours
Temporary/Fixed term: 12 months
Interview date: Thursday 24 July 2025
Customer Services - Where Service Excellence Begins
We are thrilled to be offering an apprenticeship opportunity within our Customer Services team to complete a Level 3 Customer Service Apprenticeship.
Wiltshire Council’s Customer Services team acts as the first point of contact for our customers by telephone, face to face, email and social media. We provide advice, information and assistance to ensure enquiries are resolved to the customer’s satisfaction. This is an opportunity for the right candidate to excel in developing their Customer Service skills, while working in one of our local hubs and embracing hybrid working.
The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times.
Our ideal candidate will have GCSE Maths and English at a minimum of Grade C or equivalent or will be able to complete functional skills courses for these subjects within the apprenticeship qualification. You will have excellent communication and interpersonal skills to support you in customer service duties, alongside strong IT skills. Crucial qualities include precision and adaptability, along with the confidence to work with challenging customers and working in a high-pressure, fast-paced environment.
Hours per week: 37 hours
Temporary/Fixed term: 12 months
Interview date: Thursday 24 July 2025
Customer Services - Where Service Excellence Begins
We are thrilled to be offering an apprenticeship opportunity within our Customer Services team to complete a Level 3 Customer Service Apprenticeship.
Wiltshire Council’s Customer Services team acts as the first point of contact for our customers by telephone, face to face, email and social media. We provide advice, information and assistance to ensure enquiries are resolved to the customer’s satisfaction. This is an opportunity for the right candidate to excel in developing their Customer Service skills, while working in one of our local hubs and embracing hybrid working.
The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times.
Our ideal candidate will have GCSE Maths and English at a minimum of Grade C or equivalent or will be able to complete functional skills courses for these subjects within the apprenticeship qualification. You will have excellent communication and interpersonal skills to support you in customer service duties, alongside strong IT skills. Crucial qualities include precision and adaptability, along with the confidence to work with challenging customers and working in a high-pressure, fast-paced environment.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.