Apprentice Customer Services Officer
| Posting date: | 25 June 2025 |
|---|---|
| Salary: | £14,567 to £23,557 per year |
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | Bythesea Road, Trowbridge, BA14 8JN |
| Remote working: | On-site only |
| Company: | Wiltshire Council |
| Job type: | Apprenticeship |
| Job reference: | 5155 |
Summary
Salary: £14,567 - £23,557
Hours per week: 37 hours
Temporary/Fixed term: 12 months
Interview date: Thursday 24 July 2025
Customer Services - Where Service Excellence Begins
We are thrilled to be offering an apprenticeship opportunity within our Customer Services team to complete a Level 3 Customer Service Apprenticeship.
Wiltshire Council’s Customer Services team acts as the first point of contact for our customers by telephone, face to face, email and social media. We provide advice, information and assistance to ensure enquiries are resolved to the customer’s satisfaction. This is an opportunity for the right candidate to excel in developing their Customer Service skills, while working in one of our local hubs and embracing hybrid working.
The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times.
Our ideal candidate will have GCSE Maths and English at a minimum of Grade C or equivalent or will be able to complete functional skills courses for these subjects within the apprenticeship qualification. You will have excellent communication and interpersonal skills to support you in customer service duties, alongside strong IT skills. Crucial qualities include precision and adaptability, along with the confidence to work with challenging customers and working in a high-pressure, fast-paced environment.
Hours per week: 37 hours
Temporary/Fixed term: 12 months
Interview date: Thursday 24 July 2025
Customer Services - Where Service Excellence Begins
We are thrilled to be offering an apprenticeship opportunity within our Customer Services team to complete a Level 3 Customer Service Apprenticeship.
Wiltshire Council’s Customer Services team acts as the first point of contact for our customers by telephone, face to face, email and social media. We provide advice, information and assistance to ensure enquiries are resolved to the customer’s satisfaction. This is an opportunity for the right candidate to excel in developing their Customer Service skills, while working in one of our local hubs and embracing hybrid working.
The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times.
Our ideal candidate will have GCSE Maths and English at a minimum of Grade C or equivalent or will be able to complete functional skills courses for these subjects within the apprenticeship qualification. You will have excellent communication and interpersonal skills to support you in customer service duties, alongside strong IT skills. Crucial qualities include precision and adaptability, along with the confidence to work with challenging customers and working in a high-pressure, fast-paced environment.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.