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Customer Service Assistant

Job details
Posting date: 03 January 2025
Salary: Not specified
Additional salary information: £11.44 - £12.01 Depending on age and experience plus £2 uplift between the hours of 3am-6am
Hours: Part time
Closing date: 02 February 2025
Location: Exeter
Company: LED Leisure
Job type: Permanent
Job reference: 711

Summary

Job Advert


CUSTOMER SERVICE ASSISTANT – LED EXETER AIRPORT HOSPITALITY SERVICES




About LED Group:
LED Group is a leader in leisure and hospitality across East Devon, managing 12 leisure centres and three hospitality venues
through LED Enterprise. We’re committed to delivering outstanding customer experiences and enhancing community well-being.

About LED Exeter Airport Hospitality Services:
Our team at Exeter Airport’s Cove, Coastline Café, and Moorland Kitchen provides exceptional hospitality services to travellers.
As a Customer Service Assistant, you’ll be the face of our operations, ensuring every visitor feels welcomed and valued.

What You’ll Bring to the Role:

* Exceptional Interpersonal Skills: You excel at connecting with people and providing top-notch service to ensure an enjoyable
experience for every customer.
* Teamwork and Initiative: You’re proactive and adaptable, supporting your colleagues and taking the lead when needed.
* Attention to Detail: You consistently uphold high standards of cleanliness, accuracy, and presentation.
* Flexibility and Reliability: Able to work early shifts starting at 3 am, with a £2/hour uplift for shifts worked between 3 am
and 6 am.
* Customer Empathy: Your understanding and anticipation of customer needs make you a standout team member.




Key Responsibilities:

* Customer Interaction: Provide a warm, welcoming atmosphere for all visitors, assisting with inquiries and ensuring a seamless
experience.
* Support Operations: Assist with food service, cash handling, and maintaining a clean, organized environment.
* Ensure Compliance: Follow Health, Safety, and Food Hygiene regulations, reporting any issues to management.
* Collaborate with Management: Support the smooth running of the café and address customer feedback.




Why Join Us?

* Training Opportunities: Develop your skills and grow your career in a supportive environment.
* Competitive Pay: Earn an additional £2/hour for early morning shifts (3 am - 6 am).
* Team Spirit: Join a collaborative team that values mutual support and exceptional service.




Team Benefits:

* Up to 33 Days Annual Leave plus bank holidays.
* Free Gym, Swim & Group Exercise Membership.
* Staff Perks, including 20% discounts at LED outlets.
* My Staff Shop Employee Benefit Scheme with savings on shopping, mortgages, and more.
* Free bowling and soft play access for dependents.
* Enhanced sickness pay and pension schemes.
* Voluntary Health Cash Plan and Employee Assistance Programme.