Customer Service Coordinator
| Posting date: | 03 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,468.10 |
| Hours: | Full time |
| Closing date: | 02 August 2025 |
| Location: | Exeter, EX5 1FJ |
| Company: | Millbrook Group Ltd |
| Job type: | Permanent |
| Job reference: | 817 |
Summary
Job Advert
We are currently looking a part time Customer Service Coordinator to join the team within our Exeter Community Equipment Service
Centre.
Day to day you will spend 90% of your time on the phone, handling calls from our service users, family members and healthcare
professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. Our
working environment is very fast paced and you will be making or receiving around 80 calls a day. You'll be working as part of an
engaged and motivated team, for a company committed to reward and recognition for a job well done.
As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and
aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more
complex equipment such as beds, hoists and pressure care equipment.
The Role:
* Assist and manage incoming calls, answering any queries in a timely and professional manner
* Coordinating orders to be delivered, installed and collected by our Driver Technicians via phone call
* Order analysis by checking and identifying any errors made on online orders
* Invoicing and entering of orders via the online system
* General administration that supports daily activities and duties
What are we looking for?
* Strong experience in a similar busy and fast paced office environment
* Relevant telephone based customer service experience
* Good attention to detail and accuracy
* Previous administration and diary management experience
* Professional and confident manner on the telephone and through email
* Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
* Monday - Friday 40 hours per week including Saturdays on a Rota Basis
* £25,468.10
* 40 hours per week
* Free parking
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
We are currently looking a part time Customer Service Coordinator to join the team within our Exeter Community Equipment Service
Centre.
Day to day you will spend 90% of your time on the phone, handling calls from our service users, family members and healthcare
professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. Our
working environment is very fast paced and you will be making or receiving around 80 calls a day. You'll be working as part of an
engaged and motivated team, for a company committed to reward and recognition for a job well done.
As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and
aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more
complex equipment such as beds, hoists and pressure care equipment.
The Role:
* Assist and manage incoming calls, answering any queries in a timely and professional manner
* Coordinating orders to be delivered, installed and collected by our Driver Technicians via phone call
* Order analysis by checking and identifying any errors made on online orders
* Invoicing and entering of orders via the online system
* General administration that supports daily activities and duties
What are we looking for?
* Strong experience in a similar busy and fast paced office environment
* Relevant telephone based customer service experience
* Good attention to detail and accuracy
* Previous administration and diary management experience
* Professional and confident manner on the telephone and through email
* Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
* Monday - Friday 40 hours per week including Saturdays on a Rota Basis
* £25,468.10
* 40 hours per week
* Free parking
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets