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Child Maintenance Service Performance MI Lead Developer

Manylion swydd
Dyddiad hysbysebu: 25 Tachwedd 2024
Cyflog: £37,497 i £38,373 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 04 Rhagfyr 2024
Lleoliad: Newcastle-upon-Tyne
Cwmni: Government Recruitment Service
Math o swydd: Parhaol
Cyfeirnod swydd: 377797/6

Crynodeb

Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives. Child Maintenance Service is not only undergoing a significant period of change as we drive forward our transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement. Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us. Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers.

This is a technically challenging and rewarding key role, leading the development and delivery of crucial management information from concept to delivery, supporting performance improvements and operational delivery within Child Maintenance systems.

You will be commissioned to develop new Management Information requirements for CMS Senior Leaders, Operational Managers and others across wider DWP.

Although there are no direct line manager responsibilities in this role, you will be required to effectively use all resources available, including leading and developing others to deliver products within timescale and utilising a range of technical / digital products, providing value for money.

These functions and activities play a key role within CMS and across DWP. The successful candidate will be responsible for:

  • Ensuring performance analysis and reporting products are developed, communicated extensively to support and drive CMS/DWP in delivering its strategic intent and vision.
  • Assuring that delivery of reports, products and written advice are completed both within agreed timescales and in compliance of data security, policy, legislation and/or senior leadership steers.
  • Developing and implementing an assurance strategy to ensure all products, reporting and advice provided are quality assured whilst creating and embedding a continual improvement culture.
  • Leading or task managing a team of EOs using excellent communication skills and well-developed emotional intelligence instincts to support and coach others including senior leaders.
  • Building and maintaining strong stakeholder engagement with colleagues across CMS and DWP – acting as a focal point for helping to resolve national performance and reporting queries.
  • Being accountable for supporting a performance culture through strong and effective leadership, providing appropriate challenge and support to Directors and Operational leaders.
  • Identify potential risks to KPIs, CMS Service Delivery and customer service.

We are looking for people who are flexible and versatile and who will help us deliver excellent customer service, make sound decisions, implement change and lead others.

We welcome applications from candidates who demonstrate excellent leadership and are able to encourage to deliver quality outcomes.

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