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Customer Service Administrator

Manylion swydd
Dyddiad hysbysebu: 06 Mehefin 2024
Cyflog: £27,000 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog: Performance Bonus
Oriau: Llawn Amser
Dyddiad cau: 24 Mehefin 2024
Lleoliad: LU6 1BH
Gweithio o bell: Ar y safle yn unig
Cwmni: Fast Mover Tools Ltd
Math o swydd: Parhaol
Cyfeirnod swydd:

Crynodeb

Company: Fast Mover Tools

Location: Dunstable, Bedfordshire

Position: Full-time, Office-based

Salary: £27,000 per annum

Benefits: 20 days holiday plus bank holidays. Free Parking

Working Hours: Monday to Friday, 8:00 AM to 5:00 PM (start time negotiable up until 9am)

Overview:

Fast Mover Tools is seeks a dedicated and experienced Customer Service Representative to join our dynamic team. This role is essential in ensuring our customers receive outstanding service and support. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities:

Customer Service Excellence: Provide exceptional customer service by addressing inquiries, handling orders, and managing phone calls efficiently and professionally.

Sales Support: Support sales efforts by upselling products when appropriate, ensuring customers are aware of our full range of tools and services.

Communication: Communicate effectively with customers via email and telephone, maintaining a professional and courteous demeanour at all times.

Problem Solving: Resolve customer issues promptly and accurately, ensuring customer satisfaction and loyalty.

Requirements:

Experience: Previous experience in an office based customer service role is essential.

Language Skills: Fluent in English with excellent written and verbal communication skills.

Telephone Skills: A good telephone manner, able to handle calls with patience and professionalism.

Computer Skills: Quick and efficient keyboard skills with an understanding of Excel, training will be provided on our Microsoft Business Central System and CRM System.

Team Player: Ability to work well within a small team, supporting colleagues and contributing to a positive work environment.

Attention to Detail: Strong attention to detail to ensure accuracy in orders and customer information.

What We Offer:

Competitive Salary: £27,000 per annum plus performance bonus

Holiday: 20 days of paid holiday per year plus bank holidays.

Convenience: Free parking is available on-site.

Work-Life Balance: Full-time position Monday to Friday with a negotiable start time.

If you are a motivated individual with a passion for customer service and a desire to be part of a growing company, apply now to join the Fast Mover Tools team.

Fast Mover Tools is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: £27,000.00 per year

Benefits:

Company pension
On-site parking
Schedule:

Monday to Friday
No weekends
Supplemental pay types:

Performance bonus
Education:

GCSE or equivalent (preferred)
Experience:

Office: 1 year (required)
Customer service: 1 year (required)
Language:

English (required)
Work Location: In person