Liaison & Diversion Service Administration Apprentice | East London NHS Foundation Trust

Posting date:	30 May 2025
Salary:	Not specified
Additional salary information:	£14 £14,763 per annum
Hours:	Full time
Closing date:	10 July 2025
Location:	Luton, LU1 2PJ
Company:	East London NHS Foundation Trust
Job type:	Apprenticeship
Job reference:	7235123/363-LUT7235123

Summary

Launch your career in East London NHS Foundation Trust! Join our team as an apprentice and gain hands-on experience while learning valuable skills. Apprenticeships are a great way to earn while you learn. If successful for this post, you will be in a paid job gaining valuable industry workplace experience whilst completing a nationally recognised qualification.

Here at ELFT we're offering a fantastic opportunity for growth and development as a Liaison & Diversion Service Administration Apprentice completing a Business Administration Level 3 apprenticeship in the Liaison & Diversion Service team in Luton.

Eligibility requirements

Potential apprentices must be 16 years old or above (there is no upper age limit).

You must not have prior learning in the same subject that you wish to do an apprenticeship in.

You must have been living in the UK for the last 3 years and are able to use public funds.

You must be able to work 37.5 hours a week.

We are recruiting for a business administration apprentice to join the Liaison and Diversion Service for 18 months. The apprenticeship standard to be undertaken will be Business Administration Level 3.The role will provide effective and efficient administrative, clerical and customer service support to the department. The post holder will be expected to work flexibly within the team and contribute to the smooth functioning of systems in place. As an apprenticeship role, the post holder will also be required to complete their assigned apprenticeship standard within the allotted period. The department will provide an average of six hours per week for the post holder to evidence their knowledge, skills and behavior to the training provider.

The post holder will feel passionate about contributing to the health and wellbeing of our local communities. He/she will want to develop their career in the NHS and demonstrate a commitment to learning and desire to complete an apprenticeship qualification alongside work-based learning.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
1. Produce accurate records and documents including, but not limited to, emails, letters, files, payments, reports and proposals
2. To ensure that all incoming correspondence (both electronic and manual) is dealt with and responded to in an accurate and timely fashion, redirected to appropriate respondents where required, and escalated as needed
3. Drafting and sending outgoing electronic and manual correspondence, including reminding patients of forthcoming appointments and to post other correspondence related to patients, carers, GP’s, schools etc
4. To format reports to Microsoft Office Word and other software, as well as other general word processing duties, including general correspondence, appointment letters, clinic outcome letters
5. ToreceiveallincomingcallstotheServiceanddealwithappropriatelyinacourteousandhelpfulmanner.
6. Todealwitharangeofqueriesfromthepublicandotheragenciesinapoliteandhelpfulmanner,whilstworkinginreceptionalsobytelephoneandfacetofaceencounters,seekingadviceand guidancefromTeamAdministratororOperationalManager.
7. Totakeandpromptlypassonaccuratenotesandinformation,exercisingindependentjudgmentanddiscretionwhenhandling,monitoringandfilteringcallswithindataprotection,customercareandconfidentialityguidelines.
8. Toensurethatcallsfromanxiousanddistressedpatientsandcarersaredealtwithappropriatelyandreferredtothecorrectsysteminternally.
9. Toensurethatstaffhavefilledintheirdiaryandupdatedtheappointmentsystem.
10. Toco-ordinateandoverseeroombookingsandreportanyproblemsasappropriate.
11. Totypecorrespondencewhenrequired.
12. Tomaintainofficefilingsystemsandensureinformationrelatingtoserviceusersisaccessibletorelevantstaff,ensuringconfidentialityatalltimes.
13. To maintain a standard filing system ensuring that the filing of patient notes,correspondence,questionnairesetcarekeptuptodateinlinewithrecordkeepingpolicies.
14. Toopen,closeandarchiveandfilepatientfilesasappropriateinlinewithrecordingkeepingpolicies.
15. Tobookinterpretersandtranslatorsforclientsappointmentsandmonitorconfirmationofbookingsandactionasappropriate.
16. Toensurethereisanadequatesupplyofallformsandadequatestationerysupplies,letterheads,informationleaflets,appointmentcardsetcavailableforcolleaguesandserviceusers.
17. Toupdatepatientinformationonfilesandon ITdatabasesystemsensuringdataqualityismonitoredandanyconcernsraised.
18. Toundertakegeneralofficedutiesincluding:photocopying,collatingandbindingofdocuments,filing,laminatingfaxingetcasrequired.
19. Toprovideadministrativesupporttothe serviceforpresentationsincludingsettingupofequipment,providinghandoutsandrefreshmentsasappropriate
20. Toensurethatofficeequipmentismaintainedandreportedforrepairasnecessaryandthattheoffice,receptionareaandwaitingroomiskeptcleanandtidyatalltimes
21. Toreceiveregularonetooneandteamsupervisionfromthelinemanager.
22. Toworkflexiblyinorderthatessentialprioritytasksarecoveredanddealtwith, including covering reception when required.
23. Toreporttothelinemanageranyissuesthatareofconcernrelatingtohealthandsafetyofthebuilding
24. Tohaveexcellentverbal,writtenandcommunicationskills
25. Toassist ininductingnewstafftoreception,filingandadministrationsystems
26. Tohavetheabilitytoremaincalmandsensitiveindifficultandstressfulsituations
27. ToProvideadministrationsupporttocommunityclinicsasrequired.


This advert closes on Tuesday 24 Jun 2025