Administrator / Administrative Assistant | Bedfordshire Hospitals NHS Foundation Trust
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,071 - £25,674 pa pro rata |
| Hours: | Part time |
| Closing date: | 10 July 2025 |
| Location: | Luton, LU4 0DZ |
| Company: | Bedfordshire Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7270570/418-MEDSEC9708-VR-B |
Summary
The post holder will be working in the busy Vascular Surgery department at the Luton and Dunstable Hospital. They will be part of a team who provide the administration of the patient pathway.
· Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
· Typing of clinic letters, proof reading, printing and posting. Be responsible for the filing of patient results/documentation in patient records in line with the medical records policy
· To provide admin assistance to service manager from time to time.
· Any other duties commensurate with the grade
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
· Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
· Typing of clinic letters, proof reading, printing and posting. Be responsible for the filing of patient results/documentation in patient records in line with the medical records policy
· Photocopying, filing, and other general office duties.
· Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff.
· Book appointments in accordance with the Trust Access Policy and standard operating procedures. Add patients to the waiting list and enter 18 week coding data onto the IPM system. Liaise with the Outpatient Department and Nursing team ensuring that outcomes from clinic letters are arranged and actioned as necessary.
· Logging referrals.
· Answering calls from patients and ringing to book patients in. Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. Provide advice with regards to appointments to patients and relatives on the telephone.
· Prioritising and actioning of incoming and outgoing mail, including e-mail, internal and external post correspondence with the timely distribution of mail to the relevant place.
· Interact with patients and relatives in distress in a sensitive and empathetic manner.
· Arrange interpreter services where indicated.
· Provide cover across the team as and when required.
· Escalate any capacity issues via the local escalation process.
· Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where required.
· To be able to contribute to continuous service improvement initiatives by highlighting areas for improvement.
· Be aware of the targets in the NHS plan and how actions taken in everyday procedures affect these targets.
· To be aware of 18 week RTT guidance and speciality pathways, and support with data validation where required.
· To be aware of and adhere to The Trusts policies and procedures relevant to the role.
· To provide admin assistance to service manager from time to time.
· Any other duties commensurate with the grade.
This advert closes on Tuesday 24 Jun 2025