About The Role We’re looking for a Customer Service advisor to join our team in Newcastle Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve ...

Customer Service Representative

30 April 2024
Cobalt Business Exchange Ltd - NE28 9NZ
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Hours: Weekdays Shifts, 8.00am – 4.00pm or 9:00am – 5:00pm. This role is to provide reception / customer support to our Serviced Office Clients. The role is client facing and is full time onsite. The centre Benefits from an onsite Café and a full-service Gym. ...

Customer Service Advisor

17 April 2024
Mitie - NE7 7PE
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Contract Type: PermanentType of Employment: Full TimeHours: 40 Per Week Shift: 0700-1530 or 0800-1700 dailySalary: £24,000 per annumLocation: Benton Park View - Newcastle upon Tyne - BPR014 Newcastle Estate We are looking for a highly personable, empathetic, ...

Customer Service Centre Advisor

29 April 2024
Home Group Limited - Newcastle upon Tyne (Strawberry Lane), NE1 4BX
£23,464 per year
Customer Service Advisor One Strawberry Lane (the best view of St James’ Park) Start date 10 th June 2024 Newcastle upon Tyne City Centre – Hybrid - two days in the office and the remaining time from home (First four weeks will be full time office-based Monday to Friday 9:00 to 17:00) Full Time – 37.5 hours per week Flexible shift rotation Full Time: Monday to Friday currently between 8:00 am till 6:00 pm on a shift rotation. Starting salary £23,464 pa pro rata, plus Brilliant Benefits including Health Cash Plan! Home, a place where you belong. How about working for officially the 4 th Best Workplace in the UK, according to the Great Place to Work 2024 national survey results? Do you want to work in the most technologically advanced office building in the region? This is a building like no other in Newcastle. Do you genuinely care, and get a buzz from helping people? Fancy going home each day knowing that you have helped change our customers lives for the better? Home Group is a social enterprise that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers? If so, we are looking for new brilliant colleagues to join our European award-winning team. (I Know, that’s impressive!!) This isn’t “ just ” any old customer service role, we’re looking for “customer service heroes” to support our customers. Be yourself at Home Home Group is proud to hold the National Equality Standard. Everyone is free to be who they want to be. We are committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability). We recognise and celebrate our differences, together we make Home Group a great place to work ! About you You’re a positive, confident & enthusiastic communicator with the ability to handle objections. You’re resilient when faced with a challenge or when things don’t go to plan. Can you remain calm dealing with some distressing calls from customers who are relying on your help? You follow process when it’s important but can also think on your feet. We want a win-win for both our customer and the business. You care about our customers and give every customer the brilliant experience they deserve. You have strong customer service skills and excellent verbal and written language abilities. As well as calls our customers use email, Live Chat and social media to contact us. Have you experience using these tools? You’re comfortable leading the conversation and finding the right outcome for our customers. We’re offering 25 days holiday rising by 1 day each year up to 30 days. You can also purchase up to 5 additional days. All the “tech” you need to enable you to work effectively from either home or the office. Health Cash Plan saving you up to £1140 pa. We’ll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies and lots more. Competitive pension scheme with employer contributions Excellent career progression, through personal development plans and our “Grow our Own” development programme. Our management team all started their careers as customer service advisers. Shopping discounts & access to the Blue Light Card discount scheme Technology Purchase Scheme (That new TV or smartphone is a few clicks away!) Cycle to work and car scheme (bike storage, drying rooms and showers are available at our office) Discounted Gym Membership Time off for volunteering A wide range of engagement activities in the workplace led by our colleague engagement team. Working hours Full Time: Currently Monday to Friday between 8:00 am till 6:00 pm on a shift rotation. We staff bank holidays with volunteers, so if you’d like to be off, you probably can. This leaves plenty time to attend our summer and Christmas parties, summer kids activities or discounted panto. We’d love you to get involved. Want to know more Email our Service Centre management team at sean.armstrong@homegroup.org.uk with any questions you may have. We will get back to you asap. You can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing! Interviews w/c 6 th May 2024 with a start date of 10 th June 2024. You must be available for our four-week training programme from that date.
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Customer Service Advisor One Strawberry Lane (the best view of St James’ Park) Start date 10 th June 2024 Newcastle upon Tyne City Centre – Hybrid - two days in the office and the remaining time from home (First four weeks will be full time office-based Monday...

Customer Service Advisor

26 April 2024
Newcastle Building Society - Wallsend, Tyne & Wear
£22,723 to £24,433 per year
Hybrid o bell
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About the Role Our purpose as an organisation is to ‘connect our communities to a better financial future’ and our Customer Service Advisors are crucial in enabling us to achieve this. Our NSSL Customer Service Centre delivers a personalised experience for our...

Customer Service Advisor (Telephony)

26 April 2024
Brook Street - Newcastle upon Tyne, Tyne and Wear, NE98 1ZZ
£13.04 per hour
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HMRC Customer Service Advisor - Telephony Location: Newcastle, NE98 1ZZ Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for...

Customer Service Assistant

26 April 2024
Sodexo Ltd - Newcastle Upon Tyne, NE1 8SU
£11.44 per hour
Competitive
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Greeting visitors and students with a smile and giving them an invaluable first impression are your responsibilities as a Customer Service Assistant at Sodexo in Claude Gibb Hall. You have the opportunity to work with an amazing team and make a meaningful ...

Lakes & Dales - Temporary Customer Service Assistant

04 April 2024
Scotmid Food - Seaton Delaval, NE25 0FF
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Temporary Customer Service Assistant At Lakes and Dales, part of the Scotmid Co-operative family, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this since the 19 th ...

Lakes & Dales - Temporary Customer Service Assistant

25 April 2024
Scotmid Food - Seaton Delaval, NE25 0FF
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Customer Service Centre Heavy Vehicle Technical Officer

08 April 2024
Government Recruitment Service - Newcastle-upon-Tyne
£32,603 per year
In addition to the advertised salary, a recruitment retention allowance/ technical allowance of £1450 per annum is applicable.
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Do you have an interest in vehicle legislation? Are you able to adapt your communication style to suit your audience? If so, this is a great opportunity to join a dynamic team and we'd love to hear from you As a Customer Service Centre Heavy Vehicle Technical ...