Customer Service Advisor
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | £11.73 per hour |
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | Newcastle upon Tyne, Tyne-Tees, NE27 0QJ |
| Company: | Morrison Data Services |
| Job type: | Permanent |
| Job reference: | 52577565 |
Summary
About The Role
We’re looking for a Customer Service advisor to join our team in Newcastle!
Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have.
We look to provide the best possible service to our customers via both inbound and outbound telephone calls.
This role reports to the Customer Service Team Leader.
What you’ll be doing:
- Provide fantastic service to anyone you speak to
- Ensure adherence to internal and contractual quality standards
- Ensure all calls are answered and handled within internal and contractual SLAs
- Ensure all expressions of dissatisfaction are handled at first point of contact where able, or escalated immediately to enable prompt resolution
- Maintain open and transparent communication within the team
What we need from you:
- Previous Inbound and outbound call experience
- Demonstrable customer facing role experience
- A great attitude and desire to help our customers
- Able to react to company needs
- Excellent verbal, listening and communication skills
- Well organised and able to prioritise
- An aptitude for investigating and problem solving
What we offer:
- 22 days holiday
- Company Pension Scheme
- Life Assurance
- Online GP Service, 24 hours a day, 365 days a year
- Enhanced maternity and paternity
- Access to employee assistance programmes
- Discounts with national retailers via My Rewards
- Reward & Recognition Scheme
At Morrison Data Services we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued.
About The Company
M Group Services is proud to be one of the UK's largest utilities support organisations – and we’re still growing, with some exciting times ahead! We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress.
Energy Retail Division is a part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. M Group Services have been one of the Times 100 Top Track Companies for the last three years running and in 2021 was presented with the Armed Forces Covenant Gold Award. Across all our businesses, we work hard to facilitate an environment that values and promotes our colleagues.
We’re looking for a Customer Service advisor to join our team in Newcastle!
Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have.
We look to provide the best possible service to our customers via both inbound and outbound telephone calls.
This role reports to the Customer Service Team Leader.
What you’ll be doing:
- Provide fantastic service to anyone you speak to
- Ensure adherence to internal and contractual quality standards
- Ensure all calls are answered and handled within internal and contractual SLAs
- Ensure all expressions of dissatisfaction are handled at first point of contact where able, or escalated immediately to enable prompt resolution
- Maintain open and transparent communication within the team
What we need from you:
- Previous Inbound and outbound call experience
- Demonstrable customer facing role experience
- A great attitude and desire to help our customers
- Able to react to company needs
- Excellent verbal, listening and communication skills
- Well organised and able to prioritise
- An aptitude for investigating and problem solving
What we offer:
- 22 days holiday
- Company Pension Scheme
- Life Assurance
- Online GP Service, 24 hours a day, 365 days a year
- Enhanced maternity and paternity
- Access to employee assistance programmes
- Discounts with national retailers via My Rewards
- Reward & Recognition Scheme
At Morrison Data Services we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued.
About The Company
M Group Services is proud to be one of the UK's largest utilities support organisations – and we’re still growing, with some exciting times ahead! We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress.
Energy Retail Division is a part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. M Group Services have been one of the Times 100 Top Track Companies for the last three years running and in 2021 was presented with the Armed Forces Covenant Gold Award. Across all our businesses, we work hard to facilitate an environment that values and promotes our colleagues.