Customer Service Representative
| Posting date: | 30 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 30 May 2024 |
| Location: | NE28 9NZ |
| Remote working: | On-site only |
| Company: | Cobalt Business Exchange Ltd |
| Job type: | Permanent |
| Job reference: | CSR1 |
Summary
Hours: Weekdays Shifts, 8.00am – 4.00pm or 9:00am – 5:00pm.
This role is to provide reception / customer support to our Serviced Office Clients.
The role is client facing and is full time onsite.
The centre Benefits from an onsite Café and a full-service Gym.
Gym Membership will be provided as part of the remuneration package.
We are a close- knit team and are looking to add an enthusiastic individual to our ranks.
Person Profile
• Professionally presented.
• Cheerful, even-tempered, and able to relate to people on all levels.
• Flexible and calm under pressure
• Reliable and willing to learn.
Preferred Experience
• Good telephone communication skills
• Customer service orientated.
• Good administrative and process skills.
Detailed Job Specifications
• Greet all visitors to the centre courteous, friendly manner.
• Answer all telephone calls within 3 rings using relevant script.
• Provide beverages and catering / services to customers in meeting rooms to the given standards
• Keep all service areas clean, tidy, and well stocked and make sure they meet the quality standards.
• Carry out any customer service requirement promptly and efficiently.
- Secretarial
- Administration
• Ensure that all incoming / outgoing post is sorted promptly and accurately, and the customer is informed of all arrival.
• Record all duties carried out for customers and recharge on billing system.
• Deal with customer requests and enquiries and/or ensure the business manager is aware of them where necessary.
• Manage the Meeting room diary and take payment if required.
• Liaise with contractors/vendors on site informing manager immediately if there is a problem.
• Sets up of show offices/meeting rooms and tenant areas to the quality standard.
Apply by sending CV to laura@cbx-cobaltpark.co.uk
This role is to provide reception / customer support to our Serviced Office Clients.
The role is client facing and is full time onsite.
The centre Benefits from an onsite Café and a full-service Gym.
Gym Membership will be provided as part of the remuneration package.
We are a close- knit team and are looking to add an enthusiastic individual to our ranks.
Person Profile
• Professionally presented.
• Cheerful, even-tempered, and able to relate to people on all levels.
• Flexible and calm under pressure
• Reliable and willing to learn.
Preferred Experience
• Good telephone communication skills
• Customer service orientated.
• Good administrative and process skills.
Detailed Job Specifications
• Greet all visitors to the centre courteous, friendly manner.
• Answer all telephone calls within 3 rings using relevant script.
• Provide beverages and catering / services to customers in meeting rooms to the given standards
• Keep all service areas clean, tidy, and well stocked and make sure they meet the quality standards.
• Carry out any customer service requirement promptly and efficiently.
- Secretarial
- Administration
• Ensure that all incoming / outgoing post is sorted promptly and accurately, and the customer is informed of all arrival.
• Record all duties carried out for customers and recharge on billing system.
• Deal with customer requests and enquiries and/or ensure the business manager is aware of them where necessary.
• Manage the Meeting room diary and take payment if required.
• Liaise with contractors/vendors on site informing manager immediately if there is a problem.
• Sets up of show offices/meeting rooms and tenant areas to the quality standard.
Apply by sending CV to laura@cbx-cobaltpark.co.uk