Customer Service Representative
| Posting date: | 05 June 2025 |
|---|---|
| Salary: | £13.00 to £14 per hour |
| Hours: | Full time |
| Closing date: | 26 June 2025 |
| Location: | Gateshead, Tyne and Wear, ne10 0jy |
| Remote working: | On-site only |
| Company: | Manpower UK Limited |
| Job type: | Temporary |
| Job reference: | BBBH411160_1749135466 |
Summary
Our international client based in Felling Gateshead are looking for a Customer Service Representative who supports and assures the Customer Service Team's highly professional interactions with customers associated with their order processing, complaint registration, general management and information required.
Hours - Monday to Friday 36.15 min a week between 8.30am to 4.30pm
Hourly rate - £13.00per hour
Duration - 4 months initially
Key responsibilities;
- Register and process orders in the SAP system received via email, phone or through other contact with the customer or associate.
- Acts as first level contact with customers for order receipt, quotations, general enquiries and attempting to resolve complaints.
- Where appropriate contact agents and make necessary arrangements for delivery to an agent, vessel or direct to customers.
- Ensure order processing is handled on time and in full and is transferred to the appropriate warehouse, logistic team and transport company.
- Ensures cooperation and fosters good relationships between customer service and field sales force regarding administration of customer's orders.
- Obtain adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
- Raises issues in delivery and/or invoice process with Team Co-ordinator and/or Cluster Customer Service Manager.
- Refers higher level customer complaints to Team Co-ordinator and/or Cluster Customer Service Manager.
- Makes proposals for improvements to work processes to Cluster Customer Service Manager and OTC Development Manager.
- Completes registering / filing / archiving of customer service-related documentation.
- Adheres to all applicable corporate as well as site policies/procedures with attention to personal conduct/HS&E standards and acts in compliance with all regulations.
- Completes all mandatory H&S and compliance internal training modules.
Experience
- Experience in customer service department / facing customers
Language Skills
- Good local language required
- Good English
IT Skills
- Strong IT literacy, especially in all Microsoft office applications. Excel and outlook
- SAP Knowledge
Other Skills
- Good networking skills with all stakeholders across several internal and external functions
- Demonstrable experience of ability to work under pressure
- Attention to detail and accuracy
- Strong client-facing and communication skills
- Problem- solving
- Proactivity