C & P Engagement Administrator
| Dyddiad hysbysebu: | 04 Ebrill 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 26 Ebrill 2026 |
| Lleoliad: | Hinckley and regional |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Citizens Advice LeicesterShire |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
APPLICATIONS ONLY ACCEPTED VIA OUR WEBSITE https://docs.google.com/forms/d/e/1FAIpQLSfZQpQeo3JShuAmdj7sxzQZLsSXkQiROGAFFBbxu6lhx9mAwA/viewform
Job Summary
Nurture relationships with existing and prospective partners and individuals through compelling and effective communications
Develop and maintain relationships with community partners to increase awareness of Help to Claim, reaching people in need of support, especially those who are minoritised or underserved by Help to Claim
Main duties and responsibilities
Help the national Help to Claim team understand the barriers that minoritised or underserved groups might face when accessing Help to Claim
Drive new client enquiries and referrals by building strong connections with community groups, health professionals, charities, and local organisations
Attend community events, meetings, and networking opportunities to showcase HTC service and raise awareness
Organise open days and promotional events to encourage potential client referrals
Support the development of new initiatives and events to increase engagement
Partnership & Service Development
Build and maintain strong relationships with local district partners to explore opportunities for collaborative working
Act as a central link between external organisations and internal departments to support integrated service delivery
Provide insight and feedback on trends, opportunities, and areas for service improvement
Performance Monitoring
Produce and share weekly performance updates with Service managers, focusing on community & partnership, trends, and progress against targets / KPI’s
Collate, analyse, and report key performance figures to senior management to support informed decision making and track progress against targets
Highlight areas for improvement and recommend actions to support growth of the service
Record and maintain accurate and up-to-date information about partner organisations within service districts
Skills & Experience
Strong interpersonal and relationship-building skills
Confident networker with experience speaking to community groups or external partners
Experience in business development, community engagement, sales, or similar roles (charity experience desirable)
Good organisational and event-planning skills
Strong written and verbal communication skills
Ability to work independently and manage multiple tasks
Good IT skills are essential, with experience of Google suite preferred
Personal Qualities
Proactive, enthusiastic, and confident in engaging with the public
Demonstrates a strong commitment to supporting diverse community members with compassion
Creative thinker with a solutions-focused approach
Team player who collaborates well across departments
Willingness to travel to the areas within our service districts
Professional Development and Training
Engage with training and personal development process to develop required skills
Keep up to date with policies and procedures
Attend relevant internal and external meetings as agreed with your Line Manager
Prepare for and attend supervision and appraisal meetings
Attend internal and external training as may be necessary to carry out your duties
Other duties and responsibilities
Uphold the aims and principles of the Citizens Advice service and its equal opportunities policies
Ensure GDPR training is completed as required (currently annually)
Abide by Health and Safety guidelines and share responsibility for your own safety and that of colleagues.
Be able to accommodate reasonable changes in working hours in order to meet the needs of the business
Any other duties as required to ensure the effective provision of the service
Any other duties as required
Person Specification
A commitment to the purpose and values of Citizens Advice LeicesterShire
Proficient with IT, cloud based systems and databases
Excellent written communication skills, proven ability to communicate clearly and persuasively in writing
Experience of managing your own time effectively in response to competing priorities
Ability to sift through information and extract what is relevant.
The ability to build a good rapport and relationships
Close attention to detail and ability to interpret and communicate complex information
Respect for views, values and cultures that are different to your own
An understanding of why confidentiality is important
Ability to work as part of a team
To work independently, using your own initiative whilst recognising your limits and boundaries in the role
A positive attitude to personal development and self-assessment
Access to transport and ability to work in a variety of locations
Being resilient
Job Summary
Nurture relationships with existing and prospective partners and individuals through compelling and effective communications
Develop and maintain relationships with community partners to increase awareness of Help to Claim, reaching people in need of support, especially those who are minoritised or underserved by Help to Claim
Main duties and responsibilities
Help the national Help to Claim team understand the barriers that minoritised or underserved groups might face when accessing Help to Claim
Drive new client enquiries and referrals by building strong connections with community groups, health professionals, charities, and local organisations
Attend community events, meetings, and networking opportunities to showcase HTC service and raise awareness
Organise open days and promotional events to encourage potential client referrals
Support the development of new initiatives and events to increase engagement
Partnership & Service Development
Build and maintain strong relationships with local district partners to explore opportunities for collaborative working
Act as a central link between external organisations and internal departments to support integrated service delivery
Provide insight and feedback on trends, opportunities, and areas for service improvement
Performance Monitoring
Produce and share weekly performance updates with Service managers, focusing on community & partnership, trends, and progress against targets / KPI’s
Collate, analyse, and report key performance figures to senior management to support informed decision making and track progress against targets
Highlight areas for improvement and recommend actions to support growth of the service
Record and maintain accurate and up-to-date information about partner organisations within service districts
Skills & Experience
Strong interpersonal and relationship-building skills
Confident networker with experience speaking to community groups or external partners
Experience in business development, community engagement, sales, or similar roles (charity experience desirable)
Good organisational and event-planning skills
Strong written and verbal communication skills
Ability to work independently and manage multiple tasks
Good IT skills are essential, with experience of Google suite preferred
Personal Qualities
Proactive, enthusiastic, and confident in engaging with the public
Demonstrates a strong commitment to supporting diverse community members with compassion
Creative thinker with a solutions-focused approach
Team player who collaborates well across departments
Willingness to travel to the areas within our service districts
Professional Development and Training
Engage with training and personal development process to develop required skills
Keep up to date with policies and procedures
Attend relevant internal and external meetings as agreed with your Line Manager
Prepare for and attend supervision and appraisal meetings
Attend internal and external training as may be necessary to carry out your duties
Other duties and responsibilities
Uphold the aims and principles of the Citizens Advice service and its equal opportunities policies
Ensure GDPR training is completed as required (currently annually)
Abide by Health and Safety guidelines and share responsibility for your own safety and that of colleagues.
Be able to accommodate reasonable changes in working hours in order to meet the needs of the business
Any other duties as required to ensure the effective provision of the service
Any other duties as required
Person Specification
A commitment to the purpose and values of Citizens Advice LeicesterShire
Proficient with IT, cloud based systems and databases
Excellent written communication skills, proven ability to communicate clearly and persuasively in writing
Experience of managing your own time effectively in response to competing priorities
Ability to sift through information and extract what is relevant.
The ability to build a good rapport and relationships
Close attention to detail and ability to interpret and communicate complex information
Respect for views, values and cultures that are different to your own
An understanding of why confidentiality is important
Ability to work as part of a team
To work independently, using your own initiative whilst recognising your limits and boundaries in the role
A positive attitude to personal development and self-assessment
Access to transport and ability to work in a variety of locations
Being resilient