Patient Engagement & Involvement Administrator
| Posting date: | 27 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,546 - £32,207 per annum incl. HCAS |
| Hours: | Full time |
| Closing date: | 26 April 2026 |
| Location: | London, SW10 9NH |
| Company: | Chelsea and Westminster Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7875703/289-CR-116 |
Summary
A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.
The Band 3 Patient Engagement & Involvement Administrator role will provide essential support to the Patient Engagement and Involvement Manager (Band 6) in ensuring patients’, families’, carers’, and communities’ voices are heard. The post holder will play a crucial role in delivering day-to-day administrative tasks, helping to facilitate patient and community involvement, and ensuring engagement activities run smoothly. Administrative responsibilities will be central to the role, alongside occasional support with engagement initiatives under the guidance of senior colleagues and support to both PALS and volunteering teams when required due to high demand.
Provide day‑to‑day administrative support to the Patient Engagement and Involvement Manager, maintaining accurate records, databases and paperwork. Assist with organising engagement sessions and community activities, including arranging rooms, equipment and materials. Support routine communication with patients, families, carers, community groups and partners, and help gather and distribute feedback for service improvement. Maintain spreadsheets and simple databases to record activity and contribute to basic reports and summaries.
Provide administrative support to PALS during busy periods by logging cases, updating records and handling routine enquiries, ensuring information is recorded accurately and passed on promptly.
Assist the Volunteering Service by processing paperwork, updating records, supporting recruitment stages and coordinating training dates, offering practical support at peak times.
Provide light administrative help to the Chaplaincy team, including booking requests, maintaining visit logs and supporting communication tasks, ensuring information flows effectively between teams and wards.
Work flexibly across Patient Experience, Volunteering and Chaplaincy to help manage workload peaks, prioritising tasks appropriately and escalating when required.
Carry out duties in line with Trust policies and supervision arrangements, seeking guidance when working beyond experience, and contribute positively to team culture and Trust values.
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.Some roles may require weekend shifts at multiple sites.
Day to Day tasks
Provide day‑to‑day administrative support to the Patient Engagement and Involvement Manager.
Maintain accurate records, databases and paperwork relating to engagement, involvement and co‑production activity.
Assist with organising engagement sessions, meetings and community activities, including arranging rooms, equipment and materials.
Support routine communication with patients, families, carers, community groups and external partners.
Assist in gathering and distributing feedback to contribute to service improvement work.
Maintain spreadsheets and simple databases to record activity, outputs and impact measures.
Support the preparation of basic reports and summaries for internal and external audiences.
Support to PALS
Provide administrative support to the PALS team during periods of high demand, including logging cases, updating records and helping with routine enquiries.
Ensure information is recorded accurately and passed to the appropriate team member in a timely manner.
Support to Volunteering
Assist the Volunteering Service with administrative tasks such as processing volunteer paperwork, updating records, supporting recruitment stages and helping coordinate training dates when required.
Offer practical support during busy periods to ensure the volunteering function remains responsive.
Support to Chaplaincy
Provide light administrative support to the Chaplaincy team as needed, particularly with booking requests, maintaining visit logs or assisting with communication tasks.
Help ensure information flows appropriately between Chaplaincy, Patient Experience and relevant wards or departments.
Flexible Cross‑Team Support
Work across Patient Experience, Volunteering and Chaplaincy to help manage peaks in workload, ensuring essential functions continue to operate safely and efficiently.
Prioritise tasks appropriately and escalate where support is needed.
Professional and Governance Responsibilities
Carry out all duties within Trust policy, procedure and supervision arrangements.
Seek guidance when asked to work outside existing experience or competence.
Contribute positively to team culture, supporting colleagues and promoting the Trust’s values.
This advert closes on Thursday 9 Apr 2026
The Band 3 Patient Engagement & Involvement Administrator role will provide essential support to the Patient Engagement and Involvement Manager (Band 6) in ensuring patients’, families’, carers’, and communities’ voices are heard. The post holder will play a crucial role in delivering day-to-day administrative tasks, helping to facilitate patient and community involvement, and ensuring engagement activities run smoothly. Administrative responsibilities will be central to the role, alongside occasional support with engagement initiatives under the guidance of senior colleagues and support to both PALS and volunteering teams when required due to high demand.
Provide day‑to‑day administrative support to the Patient Engagement and Involvement Manager, maintaining accurate records, databases and paperwork. Assist with organising engagement sessions and community activities, including arranging rooms, equipment and materials. Support routine communication with patients, families, carers, community groups and partners, and help gather and distribute feedback for service improvement. Maintain spreadsheets and simple databases to record activity and contribute to basic reports and summaries.
Provide administrative support to PALS during busy periods by logging cases, updating records and handling routine enquiries, ensuring information is recorded accurately and passed on promptly.
Assist the Volunteering Service by processing paperwork, updating records, supporting recruitment stages and coordinating training dates, offering practical support at peak times.
Provide light administrative help to the Chaplaincy team, including booking requests, maintaining visit logs and supporting communication tasks, ensuring information flows effectively between teams and wards.
Work flexibly across Patient Experience, Volunteering and Chaplaincy to help manage workload peaks, prioritising tasks appropriately and escalating when required.
Carry out duties in line with Trust policies and supervision arrangements, seeking guidance when working beyond experience, and contribute positively to team culture and Trust values.
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.Some roles may require weekend shifts at multiple sites.
Day to Day tasks
Provide day‑to‑day administrative support to the Patient Engagement and Involvement Manager.
Maintain accurate records, databases and paperwork relating to engagement, involvement and co‑production activity.
Assist with organising engagement sessions, meetings and community activities, including arranging rooms, equipment and materials.
Support routine communication with patients, families, carers, community groups and external partners.
Assist in gathering and distributing feedback to contribute to service improvement work.
Maintain spreadsheets and simple databases to record activity, outputs and impact measures.
Support the preparation of basic reports and summaries for internal and external audiences.
Support to PALS
Provide administrative support to the PALS team during periods of high demand, including logging cases, updating records and helping with routine enquiries.
Ensure information is recorded accurately and passed to the appropriate team member in a timely manner.
Support to Volunteering
Assist the Volunteering Service with administrative tasks such as processing volunteer paperwork, updating records, supporting recruitment stages and helping coordinate training dates when required.
Offer practical support during busy periods to ensure the volunteering function remains responsive.
Support to Chaplaincy
Provide light administrative support to the Chaplaincy team as needed, particularly with booking requests, maintaining visit logs or assisting with communication tasks.
Help ensure information flows appropriately between Chaplaincy, Patient Experience and relevant wards or departments.
Flexible Cross‑Team Support
Work across Patient Experience, Volunteering and Chaplaincy to help manage peaks in workload, ensuring essential functions continue to operate safely and efficiently.
Prioritise tasks appropriately and escalate where support is needed.
Professional and Governance Responsibilities
Carry out all duties within Trust policy, procedure and supervision arrangements.
Seek guidance when asked to work outside existing experience or competence.
Contribute positively to team culture, supporting colleagues and promoting the Trust’s values.
This advert closes on Thursday 9 Apr 2026