Private Patient Centre Liaison Officer
| Dyddiad hysbysebu: | 18 Mawrth 2026 |
|---|---|
| Cyflog: | £30,546.00 i £32,207.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £30546.00 - £32207.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Mawrth 2026 |
| Lleoliad: | London, SE5 9RS |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9213-26-0258 |
Crynodeb
Main Duties and Responsibilities Patient Liaison Meet and greet Communication with consultants, referring GP practices, medical/private secretaries with respect to patient referrals Organising clinic scheduling for a large number of consultants from various specialities Facilitating the effective running of all clinics, working closely with Departments within the Trust/external bodies to arrange diagnostic test Financial Responsibilities Liaising with Insurance Companies to confirm patient financial status on the day or prior to patients arrival. Obtaining Letters of Guarantee from numerous foreign Embassies Taking and processing credit card payments for self-funding patients Raising invoices for all patients in respect of hospital charges and professional fees for most consultants EDI data interface processing via a secure line for all Insurance Companies Process outpatient issues with respect to Hospital charges and Consultant fees, ensuring that the billing of all outpatient activity through the Compucare Patient Billing System has been completed, working to strict monthly reporting deadlines. Out of hours outpatient investigation registration and securing funds prior to patient attending the relevant department. Generating credit notes to all applicable payees Administrative Duties Welcome all users of Kings Private Outpatient Services in accordance with the agreed Customer Care Standards. Register patients, ensuring that weve obtained and verified all photographic identification produced. Ensure that all patients sign a respective letter of undertaking in line with Trust policy and procedure. This is a prerequisite for all attendances and is in addition to verifying financial status of patients. Book clinic appointments and confirming in writing, as required, ensuring that all outpatient bookings are recorded on the relevant computerized database. Schedule all outpatient clinics on the relevant computerized database. Ensure that all private outpatient personal details are registered on the Trusts database (EPIC) and the Trusts accounting database (Compucare). Ensure also that financial details are obtained and recorded on Compucare and that all information is checked and updated at each clinic attendance. Apply the take home drugs protocols for all patients awaiting private prescriptions to be dispensed. Raised relevant invoice and secure payment. Print daily outpatient clinic lists for each respective Consultants and provide a copy to reception areas and emailing/fax list to consultants prior to appointments. Contact various Consultants/GPs, Private Secretaries and patients via phone and emails, resolving various queries that may arise. Ensure adequate supplies of printed stationery and private prescription pads are available within the Clinics. Patient and consultant reminder service ensuring that all patients/consultants on a clinic list have been sent a text reminder at least 48hrs prior to clinic date. Maintain an efficient and effective manual filing system, as required May be required to chaperone patients in the absence of a nurse. Ad hoc cover for Patient Centre team members due to staffing issues Assisting newly registered consultants with secretary duties, arranging new/ follow up appointments, face to face or virtual Attending to private patient waiting list, ensure all private requests are picked up and actioned as soon as possible or as per on the order request from the consultant General Duties Ensure that areas are kept clean and tidy and that risk for patients, staff and visitors is minimised at all times, working closely with the housekeeping and catering department Receive requests for and make bookings for ambulances and taxis as required in line with the agreements between the International and Private Patient Service, Kings College Hospital and service providers and keep accurate records of such bookings. Ensure there is always adequate supplies of up-to-date patient literature available and displayed within the reception areas. Ensure that the mailing out of patient related communications, such as admission letters, appointment letters and invoices is done on a timely basis. Provide receptionist cover to ensure that patients, relatives and other visitors are directed to the appropriate areas in the Hospital in a polite and courteous manner. Participate in an annual appraisal and performance review and to identify personal and team development objectives. Act in a professional and responsible manner, always adhering to the required private patient dress code (shirt and tie for men and casual smart, office footwear). Any other ad hoc duties as requested by management commensurate with banding and ability. Ad hoc administrative duties as requested by consultant client.