Senior Receptionist/Team Leader
| Dyddiad hysbysebu: | 17 Mawrth 2026 |
|---|---|
| Cyflog: | £14.00 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £14.00 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Ebrill 2026 |
| Lleoliad: | Rochdale, OL16 1AE |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | B0363-26-0007 |
Crynodeb
Key Responsibilities Team Leadership & Management: Provide first-line support, guidance, and coaching to admin/reception staff. Manage performance, conduct training, and identify development needs. Create and manage staff rotas. Foster a positive, collaborative, and communicative work environment. Handle conflict resolution and performance issues. Operational Management: Oversee daily reception and admin operations, ensuring efficiency. Develop and implement efficient office procedures and policies, adhering to legislation. Manage workflow, including post, scanning, and document processing. Ensure compliance with CQC regulations and quality standards. Administrative duties: Have thorough knowledge of all practice policies and procedures To work in accordance with written protocols Provide administrative support for clinical staff Filing patient records and correspondence when necessary Opening and distributing of practice post Registering new patients following the registration protocol Sending letters / text messages to patients as required Updating EMIS system as required Adhoc Work Scanning Weekly review of paperwork Stock consulting rooms on a monthly basis General Reception duties General Responsibilities In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. The post holder is expected to adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies. Highlight potential development areas Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. All members of staff have a responsibility to report all clinical and non-clinical accidents, incidents or near misses promptly and when requested to co-operate with any investigations undertaken. All members of staff have a responsibility to demonstrate due regard for safeguarding and promoting the welfare of children. The practice has adopted an equal opportunities policy and all employees must be aware of their obligations to abide by the spirit and nature of the policy to avoid direct and indirect discrimination. To attend any necessary training relevant to the post Attend mandatory training sessions i.e. fire safety, health and safety Pursue own professional development in accordance with an agreed personal development plan.