Patient Co-ordinators Full/Part time

Dyddiad hysbysebu:	10 Mawrth 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	31 Mawrth 2026
Lleoliad:	Leicester, LE9 4LJ
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A5941-26-0004

Crynodeb

The Old School Surgery is looking to recruit enthusiastic and committed Patient Co-ordinators to join our team. Patient Co-ordinators play a vital role within the practice, supporting communication between patients and the clinical team while contributing to the wider administrative processes that help the practice run effectively. Acting as a key point of contact for patients, the role helps ensure enquiries are handled efficiently, communication with clinicians and nurses is well coordinated, and patients are supported in accessing the most appropriate care. The position involves responding to patient enquiries through a variety of channels including telephone, email, digital access systems and in-person contact, while also contributing to the broader administrative work that supports the delivery of safe and effective patient care. We are looking for individuals who enjoy working as part of a team and who want to make a positive difference to the experience patients have when interacting with the practice. Applications are welcomed for both full-time and part-time positions, and flexibility across the working week is highly valued. About The Old School Surgery The Old School Surgery is a partner-led GP practice serving approximately 7,500 patients in Stoney Stanton, Leicestershire. Our multidisciplinary team includes: GP Partners Salaried GPs Practice Nurses Healthcare Assistants Dispensary team Administrative and support staff Patient Co-ordinators We believe excellent patient care depends on clear communication, strong teamwork and efficient organisation across the whole practice. Patient Co-ordinators play a central role in ensuring patients feel supported and informed when interacting with the practice while helping maintain effective communication between the administrative and clinical teams. Purpose of the Role The Patient Co-ordinator acts as a central communication point within the practice, supporting the flow of information between patients and the clinical team while contributing to the administrative processes that underpin the smooth running of the practice. Working closely with clinicians, nurses and administrative colleagues, Patient Co-ordinators help coordinate patient enquiries, assist patients in accessing care and support the operational organisation of services within the practice. The role requires individuals who are organised, proactive and able to work collaboratively in a busy healthcare environment. Key Outcomes of the Role Success in this role will include: Patients feel welcomed, supported and listened to when contacting the practice Clear and efficient communication between patients and clinicians Well-organised handling of patient enquiries and requests Strong collaboration across clinical and administrative teams A positive patient experience when interacting with the practice Patient Communication and Coordination Patient Co-ordinators support patients in accessing appropriate services and help ensure clear, effective communication between patients and the clinical team. This includes responding to patient enquiries through a range of channels, including telephone, email, digital access requests and in-person enquiries. Patient Co-ordinators assist patients in navigating the practices access systems, support appointment requests, and direct patients to the most appropriate clinician or service where required. The role includes handling telephone calls, responding to email enquiries, supporting the use of the practices digital triage systems and coordinating appointment bookings when appropriate and dealing with incoming communications. . While these day-to-day activities form an important part of the role, Patient Co-ordinators also contribute to the wider communication processes within the practice, helping ensure that information flows effectively between patients, clinicians and the nursing team. Patient Co-ordinators also support proactive patient communication where required, helping clinicians and nurses ensure patients receive clear information, follow-up communication and guidance regarding their care. Supporting Patient Access and Triage The practice uses digital systems to support patient access and help ensure patients are directed to the most appropriate care in a timely and efficient way. The practice uses Rapid Health to support patient triage and appointment requests. This system helps ensure patients are directed to the right care while allowing the practice to increase the availability of appropriate face-to-face appointments. Patient Co-ordinators support patients in navigating these systems and help ensure that patient enquiries are managed appropriately. Administrative and Operational Support Patient Co-ordinators contribute to the wide range of administrative and operational processes that support the delivery of patient care and the effective functioning of the practice. This includes supporting the handling of patient communication, requests and information across a variety of administrative processes within the practice. These may relate to patient records, clinical correspondence, prescription administration, patient enquiries, documentation management and other operational workflows that underpin patient care. The role requires individuals who are able to manage a variety of tasks, respond to different types of patient requests and work collaboratively with colleagues across the practice to ensure that administrative processes are handled efficiently and accurately. Patient Co-ordinators are expected to work flexibly across administrative functions and contribute to the smooth running of the practice as operational needs require. Patient Co-ordinators also help ensure that patient enquiries, requests and communications are directed to the most appropriate clinician, team member or external healthcare service where required, supporting the continuity and coordination of patient care. Team Collaboration Patient Co-ordinators work closely with colleagues across the practice to ensure the smooth delivery of services. This includes collaboration with: GPs Practice Nurses Healthcare Assistants Dispensary team Administrative colleagues The role contributes to a one practice, one team culture, where all staff work together to deliver the best possible care and service to patients. Patient Co-ordinators play an important role in supporting communication between teams and helping ensure the practice operates as a cohesive organisation. Systems and Communication Tools Patient Co-ordinators support the effective use of practice systems used to manage patient communication and information. These include systems such as: SystmOne Accurx Rapid Health Accurate documentation and clear communication through these systems are essential in supporting patient care and maintaining operational standards within the practice. Professional Responsibilities Patient Co-ordinators will: Maintain patient confidentiality at all times. Follow practice procedures and information governance requirements. Communicate with patients and colleagues in a professional, respectful and supportive manner. Contribute positively to the team environment and support colleagues where required. Support the smooth day-to-day running of the practice. Person Specification Essential Experience in a customer service or patient-facing role Strong communication and interpersonal skills Ability to remain calm and organised in a busy environment Good IT skills Ability to work effectively as part of a team Understanding of the importance of confidentiality Desirable Experience working in general practice or healthcare Experience using SystmOne or similar clinical systems Experience managing telephone enquiries in a busy environment