Patient Administrator Apprentice (Newmedica Leicester)
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £16,640 per year |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | LE19 1SJ |
| Remote working: | On-site only |
| Company: | BPP |
| Job type: | Apprenticeship |
| Job reference: |
Summary
We are looking for a Patient Administrator to join our Newmedica Leicester site. The role is full time (40 hours per week) over 5 days. As you would guess from the title this role involves carrying out different administrative duties and is a varied role – you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, working on reception greeting and booking in our patients or dealing with general enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different.
Full Description:
Reporting to the Patient Administration Lead, As Patient Administrator you would be responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up-to-date.
Patient Administrators are also the central point of contact for all telephone queries from both patients and clinic staff.
Our Patient Administrators will have a friendly and accessible personal manner, and be able to deliver an effective administrative service to the clinic. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency. Newmedica has developed a strong relationship with the local CCG and the local Trust.
They will work without direct supervision whilst maintaining an efficient professional manner assisting in the booking of appointments in a timely manner as per the correct pathways; ensure operational and clinical governance protocols are maintained; healthcare and risk management standards are met whilst supporting the service and driving forward efficiency improvements working in conjunction with the administration lead.
Duties and responsibilities:
· Co-ordinate on a daily basis all changes required to clinic schedules. This includes updating clinic reports/overview and liaising with the eRS team.
· To manage the set up and utilisation of clinic diaries.
· To book patient appointments, ensuring that clinics are full.
· To make reminder calls to patients before their appointment is due.
· Ensure that all clinic correspondence is sent out. Printing and franking letters. Ensuring faxes are received by GPs.
· To act as the central point of contact for all telephone enquiries from patients and clinic staff, resolving or escalating issues as appropriate.
Future Prospects:
This will be a fixed term contract.
Patient Administrators have opportunities for growth and development within our clinic. They can progress to a Clinic Assistant role, where they will support both the Patient Administration Team and the Clinical Team, with further opportunities to develop into clinical roles such as Ophthalmic Assistant.
The successful candidate will also have the opportunity to undertake additional training and development beyond the standard mandatory NHS training modules, including First Aid and Fire Safety trainings.
Employer Description:
The Newmedica Leicester eye health clinic and surgical centre operates from Grove Park and provides services for both NHS funded & private
specialist ophthalmic treatments.
We cater for specialist eye services across the region, including Leicester, Lutterworth, Loughborough, Melton Mowbray and the surrounding area.
Training Provided:
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Skills Required:
We will provide training so experience is not always needed, but the following things will be essential:
· Previous experience in a customer or patient facing role (preferable, not essential)
· Experience in a busy administrative role (preferable, not essential)
· A competent user of all Office 365 programmes
· Tech savvy and comfortable working on new systems e.g. patient record systems
· A good phone manner
Personal Qualities:
· Attention to detail
· Punctual
· Reliable
· Conscientious
· Strong work ethic
· Compassionate
Qualifications Required:
· Educated to A level standard or equivalent.
· GCSE Maths and English
Other Information:
· Blue Light discount scheme.
· Access to a range of benefits including free eye tests, discounted or free glasses and death in service cover.
· An environment where your learning and development is supported through a range of various learning tools and courses.
· Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.
· A bright, spacious and modern working environment, built to the highest standards.
· Free parking is available.
Full Description:
Reporting to the Patient Administration Lead, As Patient Administrator you would be responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up-to-date.
Patient Administrators are also the central point of contact for all telephone queries from both patients and clinic staff.
Our Patient Administrators will have a friendly and accessible personal manner, and be able to deliver an effective administrative service to the clinic. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency. Newmedica has developed a strong relationship with the local CCG and the local Trust.
They will work without direct supervision whilst maintaining an efficient professional manner assisting in the booking of appointments in a timely manner as per the correct pathways; ensure operational and clinical governance protocols are maintained; healthcare and risk management standards are met whilst supporting the service and driving forward efficiency improvements working in conjunction with the administration lead.
Duties and responsibilities:
· Co-ordinate on a daily basis all changes required to clinic schedules. This includes updating clinic reports/overview and liaising with the eRS team.
· To manage the set up and utilisation of clinic diaries.
· To book patient appointments, ensuring that clinics are full.
· To make reminder calls to patients before their appointment is due.
· Ensure that all clinic correspondence is sent out. Printing and franking letters. Ensuring faxes are received by GPs.
· To act as the central point of contact for all telephone enquiries from patients and clinic staff, resolving or escalating issues as appropriate.
Future Prospects:
This will be a fixed term contract.
Patient Administrators have opportunities for growth and development within our clinic. They can progress to a Clinic Assistant role, where they will support both the Patient Administration Team and the Clinical Team, with further opportunities to develop into clinical roles such as Ophthalmic Assistant.
The successful candidate will also have the opportunity to undertake additional training and development beyond the standard mandatory NHS training modules, including First Aid and Fire Safety trainings.
Employer Description:
The Newmedica Leicester eye health clinic and surgical centre operates from Grove Park and provides services for both NHS funded & private
specialist ophthalmic treatments.
We cater for specialist eye services across the region, including Leicester, Lutterworth, Loughborough, Melton Mowbray and the surrounding area.
Training Provided:
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Skills Required:
We will provide training so experience is not always needed, but the following things will be essential:
· Previous experience in a customer or patient facing role (preferable, not essential)
· Experience in a busy administrative role (preferable, not essential)
· A competent user of all Office 365 programmes
· Tech savvy and comfortable working on new systems e.g. patient record systems
· A good phone manner
Personal Qualities:
· Attention to detail
· Punctual
· Reliable
· Conscientious
· Strong work ethic
· Compassionate
Qualifications Required:
· Educated to A level standard or equivalent.
· GCSE Maths and English
Other Information:
· Blue Light discount scheme.
· Access to a range of benefits including free eye tests, discounted or free glasses and death in service cover.
· An environment where your learning and development is supported through a range of various learning tools and courses.
· Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.
· A bright, spacious and modern working environment, built to the highest standards.
· Free parking is available.