Tenancy Management Officer
| Dyddiad hysbysebu: | 09 Mawrth 2026 |
|---|---|
| Cyflog: | £18.63 i £23.0 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Up to £23 per hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Mawrth 2026 |
| Lleoliad: | Liverpool, Merseyside, L3 9SJ |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 4777616_1773052747 |
Crynodeb
We're excited to partner with Onward Homes and support with the recruitment of a Tenancy Management Officer to join their Liverpool team, covering maternity until the end of September 2026. This is a full-time role, working 35 hours per week on an agile basis (approx 70% neighbourhood/patch based) so a driving licence with access to your own vehicle and valid business insurance is essential.
Key responsibilities:
- Deliver key tenancy and neighbourhood services, including efficient lettings, managing customer enquiries, and maintaining a visible presence within the community
- Maintain and improve neighbourhood standards through regular inspections, estate management, and appropriate enforcement where required
- Manage service charges, including budget preparation, identifying renewals, and consulting and informing residents
- Support the Income team by carrying out arrears-related visits where necessary
- Listen to customer feedback, encourage resident involvement, and make recommendations for service improvements
- Respond to customer enquiries including face-to-face visits
- Agree and implement neighbourhood management actions, monitor impact and suggest future improvements, and develop strong partnerships with local service providers
What you'll need to succeed
- Experience in tenancy management, neighbourhood services, and estate management
- Good understanding of social housing and tenancy management legislation, frameworks and best practice
- Strong communication and interpersonal skills
- Confidence working independently across neighbourhoods
- Commitment to delivering high-quality services to residents
What you'll get in return
- Weekly pay
- Competitive hourly rates
- Option to be paid PAYE or Umbrella
- Agile working
- Mileage reimbursement
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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