Leasehold and Tenancy Services Officer
| Posting date: | 05 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 04 April 2026 |
| Location: | Liverpool, L24 8RF |
| Company: | Riverside |
| Job type: | Permanent |
| Job reference: | 5732 |
Summary
Job Title: Leasehold and Tenancy Services Officer
Contract Type: Permanent
Salary: £34,240.93 per annum (£37,680 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday – Friday
Location: Speke, Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Leasehold and Tenancy Services Officer
You will provide a customer focused, management service to all Home Ownership customers, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with the legislative requirements and compliance Group standards.
About you
We are looking for someone who:
- Has up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements.
- CIOH partial/fully qualified or equivalent qualification or experience.
- Excellent attention to detail with the ability to work under pressure delivering to strict deadlines
- Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information.
- Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels.
- Excellent Customer Service skill preferably in Housing section but not essential
Why Riverside?
At Riverside, were a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.