Tenancy Officer
| Posting date: | 17 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31,261 |
| Hours: | Full time |
| Closing date: | 16 April 2026 |
| Location: | Liverpool, L1 6RA |
| Company: | Torus Group |
| Job type: | Permanent |
| Job reference: | 909 |
Summary
Job Advert
Do you have a passion for delivering excellent customer service, strong communication skills, and the ability to manage tenancies
effectively? We’re looking for a Tenancy Officer to join our team and play a key role in supporting customers and maintaining
thriving communities. This is a great opportunity for someone who enjoys a varied role and is committed to making a positive
difference.
This role operates on a hybrid working arrangement, with a minimum of two days per week in the office (Tuesdays and Thursdays).
Flexibility is required, as additional office attendance may be needed in line with business requirements. On non-office days, the
role will be home-based, with occasional requirements to attend site visits to customers’ homes where necessary.
What you’ll be doing:
* Manage a designated portfolio of properties, delivering a proactive and customer-focused tenancy management service.
* Act as a key point of contact for customers, supporting them to sustain their tenancies and access relevant services.
* Proficient in Microsoft Office applications, with the ability to use IT systems effectively. Experience of using QL or similar
housing management systems is desirable; however, full training will be provided.
* Carry out tenancy visits, property inspections, and estate management activities to maintain high neighbourhood standards.
* Manage and resolve anti-social behaviour (ASB) cases, working with internal teams and external partners where required.
* Take appropriate action in line with tenancy enforcement procedures, including preparing cases for legal action.
* Work closely with colleagues to support income management, safeguarding, and community safety initiatives.
* Maintain accurate and up-to-date case records and documentation to ensure compliance and audit requirements are met.
* Support community engagement activities, helping to create safe and sustainable neighbourhoods.
* Ensure all activities are delivered in line with relevant legislation, policies, and best practice.
What we’re looking for:
* Experience working in a housing, tenancy, or customer-focused role, ideally within social housing.
* Candidates should have a sound understanding of housing law and relevant legislation, with experience or exposure to
policy-related work
* Knowledge of tenancy management, anti-social behaviour, and relevant housing legislation.
* Strong communication and interpersonal skills, with the ability to handle sensitive and challenging situations effectively.
* Ability to manage a busy caseload, prioritising work to meet deadlines and service standards.
* Experience using housing management or case management systems and maintaining accurate records.
* A proactive, solution-focused approach to problem-solving and customer support.
* Ability to work collaboratively with internal teams and external agencies.
* A commitment to health and safety, equality, and excellent customer service.
* Full UK driving licence and willingness to travel as required.
* Willingness to work towards a professional qualification with the Chartered Institute of Housing (CIH) is essential.
Interview Process:
Candidates will be invited to attend an interview, which will include a competency-based discussion to assess relevant experience,
knowledge, and skills for the role. Interviews will be held at our Liverpool City Centre Office on 8th and 10th of April 2026.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check (where applicable)
* Two completed references
* Occupational Health questionnaire – Fit for Work
* DBS check (if required for the role)
* Completion of all new starter documentation including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
Do you have a passion for delivering excellent customer service, strong communication skills, and the ability to manage tenancies
effectively? We’re looking for a Tenancy Officer to join our team and play a key role in supporting customers and maintaining
thriving communities. This is a great opportunity for someone who enjoys a varied role and is committed to making a positive
difference.
This role operates on a hybrid working arrangement, with a minimum of two days per week in the office (Tuesdays and Thursdays).
Flexibility is required, as additional office attendance may be needed in line with business requirements. On non-office days, the
role will be home-based, with occasional requirements to attend site visits to customers’ homes where necessary.
What you’ll be doing:
* Manage a designated portfolio of properties, delivering a proactive and customer-focused tenancy management service.
* Act as a key point of contact for customers, supporting them to sustain their tenancies and access relevant services.
* Proficient in Microsoft Office applications, with the ability to use IT systems effectively. Experience of using QL or similar
housing management systems is desirable; however, full training will be provided.
* Carry out tenancy visits, property inspections, and estate management activities to maintain high neighbourhood standards.
* Manage and resolve anti-social behaviour (ASB) cases, working with internal teams and external partners where required.
* Take appropriate action in line with tenancy enforcement procedures, including preparing cases for legal action.
* Work closely with colleagues to support income management, safeguarding, and community safety initiatives.
* Maintain accurate and up-to-date case records and documentation to ensure compliance and audit requirements are met.
* Support community engagement activities, helping to create safe and sustainable neighbourhoods.
* Ensure all activities are delivered in line with relevant legislation, policies, and best practice.
What we’re looking for:
* Experience working in a housing, tenancy, or customer-focused role, ideally within social housing.
* Candidates should have a sound understanding of housing law and relevant legislation, with experience or exposure to
policy-related work
* Knowledge of tenancy management, anti-social behaviour, and relevant housing legislation.
* Strong communication and interpersonal skills, with the ability to handle sensitive and challenging situations effectively.
* Ability to manage a busy caseload, prioritising work to meet deadlines and service standards.
* Experience using housing management or case management systems and maintaining accurate records.
* A proactive, solution-focused approach to problem-solving and customer support.
* Ability to work collaboratively with internal teams and external agencies.
* A commitment to health and safety, equality, and excellent customer service.
* Full UK driving licence and willingness to travel as required.
* Willingness to work towards a professional qualification with the Chartered Institute of Housing (CIH) is essential.
Interview Process:
Candidates will be invited to attend an interview, which will include a competency-based discussion to assess relevant experience,
knowledge, and skills for the role. Interviews will be held at our Liverpool City Centre Office on 8th and 10th of April 2026.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check (where applicable)
* Two completed references
* Occupational Health questionnaire – Fit for Work
* DBS check (if required for the role)
* Completion of all new starter documentation including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.