Customer Experience Adviser
| Dyddiad hysbysebu: | 03 Mawrth 2026 |
|---|---|
| Cyflog: | £27,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Ebrill 2026 |
| Lleoliad: | Penzance/Helston, Cornwall |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Seetec |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 32350 |
Crynodeb
We’re seeking a dynamic and customer-focused Customer Experience Adviser to be the welcoming face of our team.
In this role, you'll be the first point of contact for participants and stakeholders, providing a welcoming and efficient service both in person and over the phone. You’ll play a key part in supporting individuals on their journey to sustainable employment, while ensuring smooth programme transitions and delivering exceptional customer service. You'll facilitate warm handovers from Jobcentre Plus, and completing all necessary start-up administration such as identification checks and initial assessments. You’ll also support Employment Advisers during periods of absence, organise and deliver job search activities including CV preparation and application support, and build strong relationships with local employers to assist with recruitment events and vacancy campaigns. Additionally, you’ll provide ongoing support to participants in work, deliver high-quality administrative support by managing office supplies and maintaining a professional office environment, and handle petty cash payments accurately.
We’re looking for someone with proven experience in customer service and administration, ideally within employability, recruitment, or HR. You’ll have excellent communication and interpersonal skills, with the ability to build positive relationships, alongside strong organisational skills and attention to detail in a fast-paced environment.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £27,000 p.a. with these great benefits:
25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Company Pension Scheme - 5% Employee 5% Employer
Health Insurance Allowance
Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Pay Review
Enhanced Maternity/Adoption and Paternity Pay Arrangements
Free access to BenefitHub
Refer a Friend Scheme
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: The successful candidate will cover our offices in Penzance and Helston
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 17 March 2026
Key Responsibilities
Promote the Employability programme positively
Act as first point of contact for customer enquiries, both by telephone and face-to-face, delivering a professional and welcoming service.
Conduct welcome/introduction meetings for small groups or individuals (mandatory and voluntary), either face to face or via phone or video call,
Working with the operational colleagues to facilitate the smooth transition from ’warm handover’ stage to programme start
Complete the pre-referral process (warm handover meeting)
Undertake initial assessments with customers, identifying potential barriers restricting them moving into employment, update records and book them onto follow-up meetings with their designated Employment Adviser.
Organise and undertake job search/job club activity on a 1-2-1 or group basis for example, preparing CV’s, support with applications, promoting relevant job opportunities to customers, Reverse Marketing of Participants to employers etc.
Develop an understanding of specialist signposting services in the local area/region.
Source suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns
Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, X etc.
Provide necessary pre-employment support, e.g. travel planning, work wear etc. and maintain ongoing support upon entering employment where required.
Obtain necessary information from participants to follow prescribed process and a bespoke participant journey, documenting important information for future reference
Manage office supplies, including placing and monitoring stationery orders
Maintain and update notice boards
Ensure the office environment remains tidy, professional, and welcoming.
Handling petty cash payments to customers and accurate recording these payments to customers files and finance records
Support with ad hoc administrative tasks to meet business needs.
To undertake any other duties, as required, appropriate to the post.
Skills and Experience
Essential
Positive, service-oriented attitude with proven experience in a customer service-related role
Ability to build, foster and maintain positive relationships with all contact points, ensuring the best possible experience, even with challenging customer conversations
IT literate with familiarity of MS Office products and modern digital technologies, i.e. Microsoft Teams
Willingness to work without direct supervision or as part of a team
Proven experience in administrative roles, ideally within employability, recruitment, or HR.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Excellent communication and interpersonal skills.
A good working knowledge of the local labour market in the specified geographical locations
GCSE or equivalent in English and Math’s at Grade C or above
Experience of delivering services to meet contractual and quality standards
Desirable
An understanding of the barriers unemployed job seekers face in obtaining a new job
NVQ Level 2 or 3 in Business Administration or equivalent.
Knowledge of the employability industry
Experience of working with people in the provision of ‘information, advice & guidance’
Full driving license
In this role, you'll be the first point of contact for participants and stakeholders, providing a welcoming and efficient service both in person and over the phone. You’ll play a key part in supporting individuals on their journey to sustainable employment, while ensuring smooth programme transitions and delivering exceptional customer service. You'll facilitate warm handovers from Jobcentre Plus, and completing all necessary start-up administration such as identification checks and initial assessments. You’ll also support Employment Advisers during periods of absence, organise and deliver job search activities including CV preparation and application support, and build strong relationships with local employers to assist with recruitment events and vacancy campaigns. Additionally, you’ll provide ongoing support to participants in work, deliver high-quality administrative support by managing office supplies and maintaining a professional office environment, and handle petty cash payments accurately.
We’re looking for someone with proven experience in customer service and administration, ideally within employability, recruitment, or HR. You’ll have excellent communication and interpersonal skills, with the ability to build positive relationships, alongside strong organisational skills and attention to detail in a fast-paced environment.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £27,000 p.a. with these great benefits:
25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Company Pension Scheme - 5% Employee 5% Employer
Health Insurance Allowance
Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Pay Review
Enhanced Maternity/Adoption and Paternity Pay Arrangements
Free access to BenefitHub
Refer a Friend Scheme
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: The successful candidate will cover our offices in Penzance and Helston
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 17 March 2026
Key Responsibilities
Promote the Employability programme positively
Act as first point of contact for customer enquiries, both by telephone and face-to-face, delivering a professional and welcoming service.
Conduct welcome/introduction meetings for small groups or individuals (mandatory and voluntary), either face to face or via phone or video call,
Working with the operational colleagues to facilitate the smooth transition from ’warm handover’ stage to programme start
Complete the pre-referral process (warm handover meeting)
Undertake initial assessments with customers, identifying potential barriers restricting them moving into employment, update records and book them onto follow-up meetings with their designated Employment Adviser.
Organise and undertake job search/job club activity on a 1-2-1 or group basis for example, preparing CV’s, support with applications, promoting relevant job opportunities to customers, Reverse Marketing of Participants to employers etc.
Develop an understanding of specialist signposting services in the local area/region.
Source suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns
Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, X etc.
Provide necessary pre-employment support, e.g. travel planning, work wear etc. and maintain ongoing support upon entering employment where required.
Obtain necessary information from participants to follow prescribed process and a bespoke participant journey, documenting important information for future reference
Manage office supplies, including placing and monitoring stationery orders
Maintain and update notice boards
Ensure the office environment remains tidy, professional, and welcoming.
Handling petty cash payments to customers and accurate recording these payments to customers files and finance records
Support with ad hoc administrative tasks to meet business needs.
To undertake any other duties, as required, appropriate to the post.
Skills and Experience
Essential
Positive, service-oriented attitude with proven experience in a customer service-related role
Ability to build, foster and maintain positive relationships with all contact points, ensuring the best possible experience, even with challenging customer conversations
IT literate with familiarity of MS Office products and modern digital technologies, i.e. Microsoft Teams
Willingness to work without direct supervision or as part of a team
Proven experience in administrative roles, ideally within employability, recruitment, or HR.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Excellent communication and interpersonal skills.
A good working knowledge of the local labour market in the specified geographical locations
GCSE or equivalent in English and Math’s at Grade C or above
Experience of delivering services to meet contractual and quality standards
Desirable
An understanding of the barriers unemployed job seekers face in obtaining a new job
NVQ Level 2 or 3 in Business Administration or equivalent.
Knowledge of the employability industry
Experience of working with people in the provision of ‘information, advice & guidance’
Full driving license
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