Customer Service Adviser
| Posting date: | 12 February 2026 |
|---|---|
| Salary: | £25,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 14 March 2026 |
| Location: | Cambridge, CB2 0QQ |
| Remote working: | On-site only |
| Company: | Spider Web Recruitment |
| Job type: | Permanent |
| Job reference: | SWR4750 |
Summary
Customer Service Adviser / Mortgage Servicing and Arrears Officer - Saffron Building Society is seeking a motivated and detail-oriented Customer Service Adviser / Mortgage Servicing and Arrears Officer to join their team in Saffron Walden, Essex, on a full-time permanent basis.
Fantastic Company Benefits Include:
- Competitive Salary:£25,000 - £28,000 per annum, depending on experience
- Holiday: 33 days holiday
- Pension:5 % employee contribution 8.5% employer contribution
- Hybrid Working: with the expectation to be present in the office, after a training will be bi-weekly/when required
- Employee Extras such as:Life assurance, income protection, flexible working, buy/sell holiday, mental health support, and more
About the role:
In this role, you will manage mortgage accounts and arrears cases, providing exceptional support and guidance to customers. You will liaise with internal teams and external stakeholders to ensure compliance with regulatory and company policies, maintain accurate records, and contribute to continuous process improvements. This role is35 hours per week, Monday - Friday, covering 9am - 5pm.
Main Duties and responsibilities:
- Manage mortgage accounts accurately, ensuring efficient and timely servicing.
- Monitor arrears cases and support customers in agreeing sustainable solutions.
- Provide outstanding customer service to members in financial difficulty.
- Liaise with internal teams and external stakeholders to maintain regulatory and policy compliance.
- Keep detailed interaction records and escalate complex cases as required.
- Support continuous improvement within the mortgage servicing and arrears team.
About you:
As a Customer Service Adviser / Mortgage Servicing and Arrears Officer you will ideally have experience in mortgage servicing, arrears management, or a similar financial services role. Knowledge of mortgage products, regulatory requirements, and arrears processes is desirable. You are customer-focused, empathetic, and highly organised, with excellent communication and interpersonal skills. You can work independently and as part of a team, handling sensitive conversations with professionalism. Proficiency in financial systems and Microsoft Office is required.
Why Saffron Building Society:
At Saffron Building Society, we value our employees and provide a supportive, inclusive working environment. We pride ourselves on delivering excellent member experiences while fostering collaboration, diversity, and personal growth. We provide opportunities for professional development, competitive benefits, and a chance to make a meaningful impact in the lives of our customers. This is more than just a job, it's an opportunity to make a difference while developing your career within a values-led organisation.
If you have all the relevant skills and experience for the Customer Service Adviser / Mortgage Servicing and Arrears Officer role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
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Additional keywords: mortgage servicing, arrears, financial services, customer service, client relations, building society, member support, banking, administration, compliance.
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