Workplace Concierge
| Dyddiad hysbysebu: | 25 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Mawrth 2026 |
| Lleoliad: | EC4M 7AN |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 91159 |
Crynodeb
The ultimate goal of the Concierge is to deliver a seamless, discreet, and memorable Guest Experience and Concierge experience, embodying the highest standards of hospitality within a corporate environment. To conduct oneself in a warm, professional and engaging manner and deliver The Signature brand standard service that exceeds expectations and creates a memorable 5* experience for all building users (visitors and colleagues). To be an active and contributing member of the Guest Services team, ready to step in and support any area at any time and to go above and beyond expectations.
-Deliver an Exceptional Guest Experience: Provide a warm, professional, and personalised concierge-style service, anticipating needs and ensuring every visitor and colleague receives a unique 5* experience.
-Manage lobby and client areas: Own the Client lobby and spaces by monitoring access, managing visitor check-in/check-out, controlling queues efficiently, and maintaining a welcoming, visible presence at all times.
-Arrange taxis, car transfers, restaurant and hotel bookings, theatre reservations, and share expert knowledge of the local area, ensuring guests feel fully supported both on and off site.
-To be highly visible, always available and the “go to” person for queries
-To be immaculately groomed, approachable, and helpful always
-Proven experience in a 5* hospitality, corporate reception, or residential concierge role, with a strong emphasis on delivering outstanding customer service.
-Strong interpersonal skills, with the ability to engage confidently and professionally with a diverse range of visitors, colleagues, and senior stakeholders.
-Immaculate personal presentation, consistently demonstrating professionalism, tact, and attention to detail.
-Confident and articulate communicator, with effective verbal and written communication skills.
-Proficient in administrative tasks, electronic record-keeping, and mailbox management, with the ability to process high volumes of queries across multiple platforms.
-Strong problem-solving skills, demonstrating initiative, accountability, and the ability to handle challenges calmly and effectively.
-Proactive, attentive, and solution-oriented, consistently anticipating needs and exceeding expectations.
-Highly proficient in Outlook, Word, Teams, and SharePoint.
-Competent in using visitor and space management tools, such as Condeco, Eptura, or similar systems.
-Awareness of health, safety, and security protocols within a corporate setting.
Core competencies: accountability, personal organisation, prioritisation, initiative, customer engagement, communication, adaptability, and attention to detail
-Deliver an Exceptional Guest Experience: Provide a warm, professional, and personalised concierge-style service, anticipating needs and ensuring every visitor and colleague receives a unique 5* experience.
-Manage lobby and client areas: Own the Client lobby and spaces by monitoring access, managing visitor check-in/check-out, controlling queues efficiently, and maintaining a welcoming, visible presence at all times.
-Arrange taxis, car transfers, restaurant and hotel bookings, theatre reservations, and share expert knowledge of the local area, ensuring guests feel fully supported both on and off site.
-To be highly visible, always available and the “go to” person for queries
-To be immaculately groomed, approachable, and helpful always
-Proven experience in a 5* hospitality, corporate reception, or residential concierge role, with a strong emphasis on delivering outstanding customer service.
-Strong interpersonal skills, with the ability to engage confidently and professionally with a diverse range of visitors, colleagues, and senior stakeholders.
-Immaculate personal presentation, consistently demonstrating professionalism, tact, and attention to detail.
-Confident and articulate communicator, with effective verbal and written communication skills.
-Proficient in administrative tasks, electronic record-keeping, and mailbox management, with the ability to process high volumes of queries across multiple platforms.
-Strong problem-solving skills, demonstrating initiative, accountability, and the ability to handle challenges calmly and effectively.
-Proactive, attentive, and solution-oriented, consistently anticipating needs and exceeding expectations.
-Highly proficient in Outlook, Word, Teams, and SharePoint.
-Competent in using visitor and space management tools, such as Condeco, Eptura, or similar systems.
-Awareness of health, safety, and security protocols within a corporate setting.
Core competencies: accountability, personal organisation, prioritisation, initiative, customer engagement, communication, adaptability, and attention to detail