Workplace Experience Director
| Dyddiad hysbysebu: | 09 Chwefror 2026 |
|---|---|
| Cyflog: | £75,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 10 Mawrth 2026 |
| Lleoliad: | Dublin, SW1A 1AA |
| Cwmni: | Sodexo Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | SDX/TP/2322703/153736 |
Crynodeb
Workplace Experience Director
Location: Dublin, Ireland
Contract: Full Time, Permanent
Salary: €75,000 per annum plus Sodexo Benefits
We are seeking a strategic and commercially driven Workplace Experience Director to lead the end-to-end workplace experience across a dynamic, multi-site corporate portfolio in Dublin.
This is a senior leadership role responsible for shaping and delivering a seamless, brand-aligned workplace journey spanning front-of-house, hospitality, events, concierge, amenity services, community engagement, and digital workplace experience.
You will define the vision, drive measurable improvements in customer satisfaction, and lead a high-performing team to deliver a best-in-class environment.
Key Responsibilities
Workplace Experience Strategy
- Own and deliver the workplace experience roadmap
- Align services to client brand standards and strategic objectives
- Design new, engaging services that enhance productivity and community
- Act as senior escalation point for experience-related matters
Service Design & Operational Excellence
- Define end-to-end customer journeys for occupants and visitors
- Standardise service playbooks across front-of-house, hospitality, and events
- Partner with technical and operational teams to deliver seamless service integration
- Lead major events and change programmes with minimal disruption
Performance, Data & Commercial Accountability
- Own NPS, CSAT and workplace experience KPIs
- Develop dashboards and convert insights into action plans
- Manage budgets, forecasting, labour productivity and supplier performance
- Ensure compliance, audit readiness, and accurate reporting
Innovation & Continuous Improvement
- Champion digital tools and workplace innovation
- Pilot and scale new initiatives that enhance engagement
- Maintain a clear pipeline of improvements linked to measurable outcomes
Leadership & Culture
- Recruit, lead and develop a diverse workplace experience team
- Drive engagement, performance management, and succession planning
- Embed a culture of service excellence, safety and inclusion
Brand & Community
- Curate wellbeing, sustainability, DE&I and learning programmes
- Build community engagement and promote corporate responsibility initiatives
About You
Essential:
- Proven senior leadership experience in hospitality or workplace experience environments
- Strong client-facing presence with exceptional communication skills
- Commercially astute with experience managing budgets and interpreting SLAs
- Data-driven decision maker with experience using analytics to improve performance
- Track record of innovation and continuous improvement
- Experience leading large, diverse teams
Desirable:
- Degree in Hospitality, Facilities, Business or related discipline
- Experience on global or strategic corporate accounts
- Understanding of WELL, LEED or similar workplace certifications
Why Sodexo?:
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
Friendly Customers. Vibrant Communities. Exciting Careers.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications